Versiti Inc.

Call Center Representative

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Adhere to work schedule
• Meet productivity, quality, and service level goals
• Provide compelling messaging to donors to influence blood donation
• Provide blood donation information and convert donors into appropriate donation types based on donor eligibility
• Answer donor questions, requests, and concerns via phone and text
• Recruit new donors by asking existing donors for family/friend referrals
• Educate and motivate donors to schedule their next donation appointment
• Attend training and implement techniques and tactics taught into workflow
• Maintain accurate donor information in profiles
• Process and follow up on donor requests, including opt-out and contact preferences
• Participate in assigned team projects
• Execute service recovery techniques to address donor concerns and complaints
• Provide excellent customer service
• Advocate Versiti’s mission in the community
• Perform other duties within the scope of the job classification
• Follow applicable regulatory, compliance, and standard operating requirements

Explore Call Center Agent at Versiti Inc.. Review requirements and application details.

Call Center Agent

• Make outbound calls encouraging current blood donors to schedule appointments
• Use computer systems to document information
• Provide friendly, professional service on every call
• Follow clear processes and training to support blood donor needs
• Meet productivity, quality, and service level goals
• Provide compelling messaging to donors to influence blood donation
• Provide blood donation information and convert donors into appropriate donation types based on eligibility
• Answer donor questions, requests, and concerns via phone and text
• Recruit new donors through family/friend referrals
• Educate and motivate donors to schedule their next donation appointment
• Attend training and implement taught techniques and tactics
• Maintain accurate donor information in profiles
• Process and follow up on donor communication preferences and requests
• Participate in assigned team projects
• Execute service recovery techniques to address donor concerns and complaints
• Advocate Versiti’s mission in the community
• Comply with applicable regulatory requirements and standard operating procedures