Call Center Agent

Versiti Inc.

. Make outbound calls encouraging current blood donors to schedule appointments .

Posted 10/12/2026part-timeAurora • Illinois • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication, donor engagement, and adherence to regulatory standards. Proficient in data entry and multi-channel contact center operations, ensuring accurate documentation and donor satisfaction.

Highest-signal resume keywords

Customer Service ExperienceExcellent Verbal And Written Communication SkillsData Entry SkillsProficient Computer SkillsMulti-Channel Contact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySales TechniquesAttention To DetailMulti-TaskingDonor Eligibility Assessment

Soft Skills

CollaborationProactive CommunicationProblem SolvingTeamworkService Recovery Techniques

Tools & Technologies

Microsoft OfficeHemaTerraContact Center Software

Industry Keywords

Blood DonationDonor EngagementRegulatory ComplianceStandard Operating ProceduresCustomer Relationship Management

About the role

Key responsibilities & impact

Make outbound calls encouraging current blood donors to schedule appointments
Use computer systems to document information
Provide friendly, professional service on every call
Follow clear processes and training to support blood donor needs
Adhere to work schedule
Meet productivity, quality, and service level goals
Provide compelling messaging to donors to influence blood donation
Provide blood donation information and convert donors into appropriate donation types based on donor eligibility
Answer donor questions, requests, and concerns via phone and text
Recruit new donors by asking existing donors for family/friend referrals
Educate and motivate donors to schedule their next donation appointment
Attend training and implement techniques and tactics taught into workflow
Maintain accurate donor information in profiles
Process and follow up on donor requests, including opt-out and contact preferences
Participate in assigned team projects
Execute service recovery techniques to address donor concerns and complaints
Provide excellent customer service
Advocate Versiti’s mission in the community
Perform other duties within the scope of the job classification
Follow applicable regulatory, compliance, and standard operating requirements

Requirements

What you’ll need

High School Diploma required
Equivalent required
1-3 years customer service experience, preferably in a contact center environment required
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required
Personal computer (desktop, laptop, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required

Benefits

Comp & perks

Stable hours
Bi-weekly pay
Paid training
Growth opportunities
Predictable and consistent schedules
Supportive supervisors and a team-oriented culture
Medical, dental, and vision plans
Paid time off (PTO) and holidays
Short- and long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs