Client Experience Project Manager – Environmental, BCA

Vertex Resource Group

. Respond to online leads, phone calls and emails from commercial clients, brokers, lenders and property owners .

Posted 10/22/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$65,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial environmental and building assessment projects, with a strong focus on client communication, proposal preparation, and project delivery. Proficient in coordinating technical teams and ensuring compliance with relevant regulations and standards.

Highest-signal resume keywords

Project ManagementEnvironmental AssessmentsClient Relationship ManagementProposal PreparationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Environmental ScienceGeoscienceBuilding ScienceConstruction ManagementPhase One ESAPhase Two ESAGroundwater MonitoringGeotechnical InvestigationsCost EstimationProject Tracking

Soft Skills

Client-Facing CommunicationWritten CommunicationOrganizationSelf-MotivationIndependence

Tools & Technologies

CRM SoftwareProject Management Software

Certifications & Qualifications

PMP

Industry Keywords

Ontario Regulation 153/04CSA Z768-01CSA Z769-00Building Condition AssessmentASTM E2018

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Respond to online leads, phone calls and emails from commercial clients, brokers, lenders and property owners
Follow up on leads and proposals to convert enquiries into awarded work
Understand client needs, confirm scope and build long-term relationships
Prepare scopes of work, cost estimates and proposals for BCAs, ESAs, groundwater monitoring and geotechnical investigations
Coordinate with senior technical staff and Qualified Persons on scope, scheduling, staffing and technical questions
Schedule site visits and coordinate access, notifications, contacts and logistics
Coordinate utility locates, drilling contractors, laboratories and subcontractors
Schedule and manage recurring groundwater monitoring events
Track project progress, budgets and deadlines and ensure timely delivery of reports
Keep clients updated from first contact through final report delivery
Act as the main point of contact for questions, report clarifications, reliance letters and follow-ups
Manage scope changes and change orders
Review draft reports for completeness, clarity and client-specific requirements
Prepare and issue invoices and follow up on outstanding accounts
Coordinate with accounting and administrative staff on billing, project setup and closeout
Maintain accurate project database and CRM records, including lead tracking and pipeline reporting
Follow up after project close for feedback, repeat work and referrals
Improve client communication and overall client experience

Requirements

What you’ll need

Post-secondary degree or diploma in Environmental Science, Engineering, Geoscience, Building Science, Construction Management or a related field
5+ years of experience managing commercial environmental and/or building assessment projects in Ontario
Experience with Phase One and Phase Two ESAs, BCAs, groundwater monitoring and geotechnical investigations
Strong working knowledge of Ontario Regulation 153/04 and CSA Z768-01 and CSA Z769-00 standards
Familiarity with Building Condition Assessment practices, including ASTM E2018
Understanding of geotechnical investigation scopes and groundwater monitoring programs
Experience coordinating field programs, drilling contractors, laboratories and subcontractors
Track record of delivering multiple projects on time and on budget
Excellent client-facing phone presence
Strong written communication skills and ability to explain technical findings in plain language
Experience preparing proposals, cost estimates and invoices
Comfortable working in CRM and project management software
Highly organized, self-motivated and able to work independently in a remote environment
Candidates must reside in Ontario and be available during Eastern Time business hours
PMP or similar project management designation is an asset

Benefits

Comp & perks

Growth opportunities across Canada and the U.S.
Entrepreneurial environment where your ideas shape how we serve clients
Health, safety and community well-being support
Accommodation available on request during the selection process