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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding processes, data management, and stakeholder coordination, with a strong focus on accuracy and automation using AI tools. Capable of leading training sessions and driving platform adoption while maintaining high standards of communication and organization.
Highest-signal resume keywords
Client Onboarding ProcessesData ManagementAI ToolingStakeholder CoordinationTraining and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data StructuringContract ManagementMetrics ReportingTechnical SetupData Migration
Soft Skills
Attention to DetailOrganizational SkillsCommunication SkillsRelationship BuildingEntrepreneurial Mindset
Tools & Technologies
AI ToolingSaaS PlatformsProcurement Software
Industry Keywords
Client OperationsHigh-Pressure EnvironmentConsultingProfessional ServicesAPAC Region
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Design and iterate client onboarding processes for the APAC region
- Identify opportunities to automate and streamline onboarding using AI tooling and new approaches
- Collect, structure, upload, and maintain client spend data and contracts to a 99.99% accuracy standard on a same-day basis
- Work with Data and Procurement teams to eliminate discrepancies and support AI insights
- Keep client accounts current by closing expired contracts and resolving data gaps
- Lead the Success Path for new customers, managing technical setup, data migration, timelines, and Go-Live
- Coordinate Account Managers, Solutions Consultants, Procurement Directors, internal teams, and external stakeholders
- Resolve documentation hurdles and keep onboarding progressing
- Lead training sessions for procurement, finance, and IT users
- Drive platform adoption and ensure users actively use Vertice
- Own and report metrics for stack accuracy, time-to-value, and onboarding completion
- Help establish the APAC Client Operations function and shape its future regional team
Requirements
What you’ll need- 1–3 years of experience in a top-tier, high-pressure environment such as consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial endeavour
- Ambitious and curious, with interest in learning client service in SaaS
- Strong interest in new tooling and experimentation with AI
- Obsessive attention to detail and commitment to very high accuracy
- Ability to build rapport and relationships with stakeholders ranging from CFOs to junior procurement analysts
- Highly organised, able to juggle multiple priorities
- Outstanding verbal, written, and presentation communication skills
- Entrepreneurial mindset
- Legally able to work in the specified region
- Willingness to work 2 days a week in the Sydney office
Benefits
Comp & perks- Generous equity options
- Transparent, collaborative, growth-mindset culture
- Opportunity to shape the APAC Client Operations function
- Fast-track growth opportunities
- Career pathways into Account Management, Procurement Services, Solutions, Client Strategy & Operations, and generalist roles
- Global team, tools, playbook, and support
- Professional exposure to product, client, operational, strategy, data, and GTM work