Vertice

Operations

• Design and iterate client onboarding processes for the APAC region
• Identify opportunities to automate and streamline onboarding using AI tooling and new approaches
• Collect, structure, upload, and maintain client spend data and contracts to a 99.99% accuracy standard on a same-day basis
• Work with Data and Procurement teams to eliminate discrepancies and support AI insights
• Keep client accounts current by closing expired contracts and resolving data gaps
• Lead the Success Path for new customers, managing technical setup, data migration, timelines, and Go-Live
• Coordinate Account Managers, Solutions Consultants, Procurement Directors, internal teams, and external stakeholders
• Resolve documentation hurdles and keep onboarding progressing
• Lead training sessions for procurement, finance, and IT users
• Drive platform adoption and ensure users actively use Vertice
• Own and report metrics for stack accuracy, time-to-value, and onboarding completion
• Help establish the APAC Client Operations function and shape its future regional team

Founding Client Operations Associate – APAC