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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud investigations, including analyzing transaction data, identifying fraud patterns, and documenting findings. Proficient in using fraud detection platforms and advanced Excel for effective risk management and reporting.
Highest-signal resume keywords
Fraud InvestigationsFraud Detection SystemsTransaction AnalysisLoss Prevention PracticesStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud InvestigationsTransaction AnalysisFraud DetectionCase ManagementLoss PreventionFinancial CrimesFraud TypologiesAudit-Ready DocumentationMicrosoft ExcelSAR Requirements
Soft Skills
Analytical MindsetProblem-Solving SkillsCommunication SkillsAttention to DetailConfidentiality
Tools & Technologies
FeedzaiCoreCardFiservDefenseEdgeFirst Track
Industry Keywords
BankingFintechPaymentsCredit Card ServicingFinancial Services
About the role
Key responsibilities & impact- Investigate confirmed, suspected, and attempted fraud impacting commercial credit card programs
- Review fraud alerts, referrals, transaction activity, account history, and support documentation
- Determine fraud typologies, assess financial exposure, and recommend appropriate actions
- Maintain complete, accurate, and audit-ready case documentation
- Escalate high-risk cases, emerging trends, and control gaps
- Communicate findings and recommendations to internal stakeholders and external clients
- Analyze fraud trends and identify opportunities to reduce risk and improve controls
- Prepare investigation summaries and communicate findings clearly to stakeholders
- Contribute to improving investigation procedures, controls, reporting, and documentation
- Support audits, quality reviews, and corrective action initiatives
- Lead end-to-end card-fraud investigations and produce evidence-based findings, defensible case narratives, and risk-based recommendations
- Clearly present findings, manage escalations, and coordinate investigative actions with clients and internal partners
- Analyze transaction and account data, identify linked fraud patterns and control gaps, and use fraud platforms and Excel effectively
Requirements
What you’ll need- 3+ years of fraud investigations, fraud operations, loss prevention, financial crimes, or risk operations experience
- Experience in banking, fintech, payments, credit card servicing, or financial services
- Experience conducting end-to-end fraud investigations and documenting findings
- Strong understanding of fraud trends, transaction analysis, and loss prevention practices
- Strong knowledge of SAR requirements
- Experience with fraud detection, case management, and card servicing systems
- Strong analytical, communication, and problem-solving skills
- Advanced Microsoft Excel skills
- Ability to manage multiple investigations simultaneously while maintaining accuracy and confidentiality
- Strong written and verbal communication skills
- Strong analytical and investigative mindset
- Experience with fraud detection, case management, and card servicing platforms such as Feedzai, CoreCard, Fiserv, DefenseEdge, First Track, or similar systems
- Bachelor's degree preferred or equivalent experience
- Ability to stand and sit for prolonged periods
- Ability to adjust focus and use close and medium distance vision
- Ability to hear normal sounds, distinguish sound as voice, and communicate through human speech
- Ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment
- Ability to lift items weighing up to 35 lbs. on occasion
Benefits
Comp & perks- Medical, FSA & HSA
- Dental
- Vision + More!
- 401k - 100% vested once you start contributing
- Generous company match
- Regular employee health, wellness & engagement activities
- Pet Insurance
- Beautiful local offices with on-site/hybrid options