Very Tecnologia

Customer Support

• Analyze customer experience indicators and data, such as CSAT, NPS, CES, and satisfaction surveys
• Map customer journeys and touchpoints, and identify opportunities for improvement
• Consolidate and analyze customer feedback and inquiries through the Voice of the Customer (VoC)
• Prepare assessments, reports, dashboards, and improvement recommendations
• Monitor action plans with the responsible teams
• Work collaboratively with technical, customer service, customer relations, and service management teams
• Support the analysis of recurring causes of customer dissatisfaction
• Contribute to promoting a customer-centric culture across the organization

Explore Customer Experience Analyst at Very Tecnologia. Review requirements and application details.