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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise, particularly in managing complex customer-facing technology implementations, while leveraging AI tools to enhance project workflows and deliverables. Proven ability to build strong relationships with customers and stakeholders, ensuring high satisfaction and effective communication throughout the project lifecycle.
Highest-signal resume keywords
Project ManagementCustomer ImplementationAI Tool ProficiencyStakeholder Relationship ManagementPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Scope ManagementTimeline ManagementBudget ManagementRisk AssessmentChange ControlAnalytical SkillsProblem-Solving SkillsProcess ImprovementEnterprise SaaS ImplementationStructured Project Management Methodologies
Soft Skills
Excellent Communication SkillsOrganizational SkillsCoaching and MentoringCustomer-Facing Presentation Skills
Tools & Technologies
Project Management ToolsCollaboration ToolsAI Tools for Project Management
Certifications & Qualifications
PMPCAPMPRINCE2
Industry Keywords
AviationAviation SoftwareMROProfessional ServicesTechnology Consulting
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead complex, customer-facing implementation projects across Tracking, Tracking+, and Diagnostics from kickoff through go-live
- Manage multiple concurrent projects while maintaining delivery timelines, quality, scope, and customer satisfaction
- Coordinate internal and external resources to achieve project milestones and deliverables
- Partner with Onboarding teams to ensure seamless transition from sales to implementation to steady-state adoption
- Serve as primary point of contact for project-related matters throughout the implementation lifecycle
- Build and maintain relationships with customers, stakeholders, and internal teams
- Lead project kickoff meetings, status meetings, and stakeholder discussions
- Manage customer expectations, concerns, risks, and escalations
- Develop and maintain project plans, timelines, milestones, dependencies, and deliverables
- Conduct regular project status reviews and maintain project governance
- Ensure projects are accurately scoped and delivered within agreed timelines and budgets
- Maintain project documentation, including meeting minutes, decisions, risks, issues, and change control records
- Manage scope changes, change orders, and project modifications
- Own project resource allocation and coordination across internal teams
- Identify, assess, and mitigate project risks and delivery issues
- Escalate significant risks, blockers, and customer concerns to leadership
- Serve as a senior escalation point when projects require additional judgment or intervention
- Coach and guide onboarding team members on project management standards, processes, and best practices
- Provide mentorship and practical guidance without formal people-management authority
- Own weekly delegation of project work across the PM team and help prioritize resources
- Incorporate AI tools into daily project management workflows
- Use AI for status tracking, documentation, planning, communication drafting, meeting preparation, and information synthesis
- Identify opportunities to leverage AI across Professional Services and Onboarding processes
Requirements
What you’ll need- 5+ years of hands-on project management experience, preferably managing complex customer-facing technology implementations
- Proven track record of successfully managing multiple concurrent projects while maintaining high customer satisfaction
- Experience managing project scope, timelines, budgets, risks, resources, and change control
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Demonstrated experience building and maintaining productive customer and stakeholder relationships
- Experience coaching, mentoring, or guiding other team members, preferably within an onboarding, implementation, or professional services environment
- Strong organizational skills and ability to manage competing priorities in a fast-paced environment
- Ability to operate effectively as a senior individual contributor
- Strong proficiency with standard project management and collaboration tools
- Intermediate to advanced hands-on experience using AI tools as part of daily professional workflows
- Ability to provide timely and consistent project reporting to leadership
- Direct aviation, aviation software, MRO, or related technical industry experience is strongly preferred
- PMP or similar project management certification is preferred
- Aviation or aviation software experience, particularly within MRO, aircraft maintenance, or related technical environments
- Experience implementing enterprise SaaS or technology solutions
- Experience working within a Professional Services, Customer Implementation, Onboarding, or Technology Consulting organization
- Strong understanding of structured project management methodologies and governance practices
- Experience coaching or mentoring project managers, onboarding specialists, or implementation professionals
- Experience managing projects involving multiple cross-functional teams and global customers
- Strong customer-facing presentation and executive communication skills
- Experience identifying operational inefficiencies and implementing process improvements
- Intermediate to advanced AI proficiency, with demonstrated use of AI to improve project planning, reporting, documentation, communication, and team productivity
- PMP, CAPM, PRINCE2, or similar project management certification