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Global Sales – Technical Support Assistant
Vestiaire Collective. Advise and support professional sellers located across Europe, the US, and APAC .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in partner and sales support within e-commerce environments, focusing on operational onboarding, process improvement, and technical integration. Proficient in utilizing tools like APIs and Bulk Uploads to enhance seller performance and streamline operations.
Highest-signal resume keywords
Partner/Sales Support ExperienceOperational OnboardingAPI IntegrationMS Excel ProficiencyFrench Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational AnalysisTechnical Account SupportProcess ImprovementData TrackingRoot-Cause Analysis
Soft Skills
Strong Communication SkillsOrganizational SkillsTeam SpiritAttention to DetailProblem-Solving Mindset
Tools & Technologies
JIRABulk ToolInventory Management Systems
Industry Keywords
E-CommerceMarketplaceB2B Operations
About the role
Key responsibilities & impact- Advise and support professional sellers located across Europe, the US, and APAC
- Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers
- Assist Market and Project Managers with cross-partner initiatives and supply development projects
- Own end-to-end operational onboarding of new professional sellers until they are active on the platform
- Improve internal processes and eliminate operational bottlenecks
- Consolidate seller feedback and operational needs to help managers tailor success plans
- Educate sellers on optimal sales strategies and platform tool management
- Guide sellers on best practices and support adoption of platforms and tools
- Troubleshoot technical assistance requests and coordinate with internal technology resources
- Act as primary liaison for technical issues, performing initial triage and pre-investigation of partner incidents via JIRA
- Lead technical onboarding and integration of top-tier sellers using API, Bulk Tool, and other integrations
- Update external and internal support documentation
- Compile recurring technical requests to inform the product roadmap
- Report directly to the B2C Director and collaborate with Project and Market Managers
Requirements
What you’ll need- 2+ years of experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment
- Strong written and verbal communication skills
- French language skills
- Italian is a plus
- Analytical mindset focused on identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements
- Proficient in MS Excel for daily data tracking, reporting, and operational analysis
- Experience or strong interest in automated solutions, including APIs, Bulk Upload tools, and Inventory Management Systems
- Strong organizational skills
- Team spirit
- Attention to detail
- Decisive approach and root-cause analysis
- Problem-solving mindset
- Ability to facilitate information collection and meet deadlines
Benefits
Comp & perks- Dedicated learning and professional development budget
- Continuous feedback culture
- Flexible hybrid working model, typically 2 days remote per week
- 2 paid days per year to support a cause of your choice
- Bonus
- Health coverage
- Lunch vouchers
- Gym-Pass
- Additional legal perks depending on location
- Equal opportunity employer