Vestiaire Collective

Support Engineer

• Advise and support professional sellers located across Europe, the US, and APAC
• Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers
• Assist Market and Project Managers with cross-partner initiatives and supply development projects
• Own end-to-end operational onboarding of new professional sellers until they are active on the platform
• Improve internal processes and eliminate operational bottlenecks
• Consolidate seller feedback and operational needs to help managers tailor success plans
• Educate sellers on optimal sales strategies and platform tool management
• Guide sellers on best practices and support adoption of platforms and tools
• Troubleshoot technical assistance requests and coordinate with internal technology resources
• Act as primary liaison for technical issues, performing initial triage and pre-investigation of partner incidents via JIRA
• Lead technical onboarding and integration of top-tier sellers using API, Bulk Tool, and other integrations
• Update external and internal support documentation
• Compile recurring technical requests to inform the product roadmap
• Report directly to the B2C Director and collaborate with Project and Market Managers

Explore Global Sales – Technical Support Assistant at Vestiaire Collective. Review requirements and application details.