Senior Operations Manager – Home Delivery

Vetcove

. Run weekly performance cadence across fulfillment vendors, including scorecard reviews, follow-ups, and corrective action plans .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $100,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and program management, with a strong focus on vendor relationship management and performance accountability. Proficient in data analysis using SQL and Excel, with the ability to drive process improvements and operational decisions.

Highest-signal resume keywords

SQL ProficiencyAdvanced Excel SkillsVendor Relationship ManagementData AnalysisEcommerce Fulfillment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLExcelData AnalysisProcess ImprovementKPI ManagementSOP DevelopmentPerformance AccountabilityOperational Decision-MakingCross-Organizational CollaborationRoot Cause Analysis

Soft Skills

Attention to DetailWritten CommunicationSelf-DirectedHighly Organized

Tools & Technologies

BI ToolsHexLookerTableau

Industry Keywords

Ecommerce OperationsSupply Chain3PLPharmacy OperationsDistribution OperationsAnimal HealthHealthcareRegulated Fulfillment

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Run weekly performance cadence across fulfillment vendors, including scorecard reviews, follow-ups, and corrective action plans
Hold fulfillment partners accountable to SLAs
Serve as primary relationship owner for an assigned portfolio of fulfillment vendors
Own recurring meeting cadence and lead business reviews
Advocate for Vetcove externally and maintain partner relationships
Analyze large datasets using SQL, Excel, and BI tools to identify root causes and quantify operational impact
Build data-backed cases for process and integration changes
Translate operational failure modes into integration and fulfillment improvements with Product and Engineering
Write requirements, drive prioritization, and follow through until fixes ship and metrics improve
Take operational ownership of newly launched programs
Build SOPs, own KPIs, and make operational decisions at scale
Author and maintain SOPs, escalation paths, and process documentation

Requirements

What you’ll need

5-8 years of experience in operations, program management, marketplace/ecommerce operations, or supply chain
Experience with external partner performance accountability
Documented record of relentless follow-through and cross-organizational escalation
Proficiency in SQL (or demonstrated equivalent)
Advanced Excel/Sheets skills
Ability to draw defensible conclusions from large, messy datasets
Exceptional attention to detail
Experience managing vendor or partner relationships end to end
Excellent written communication
Ability to work cross-functionally with product and engineering teams
Self-directed and highly organized in a fully remote environment
Experience in ecommerce fulfillment, 3PL, pharmacy, or distribution operations is a plus
Familiarity with BI/analytics tools such as Hex, Looker, or Tableau is a plus
Background in animal health, healthcare, or another regulated fulfillment category is a plus
Four-year degree requested in the application form
Must be legally authorized to work in the country for which applying
Vetcove is unable to sponsor work visas
Successful completion of a background check

Benefits

Comp & perks

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
Bonus
Background check required for employment