Member Services Support Specialist

Veterinary Purchasing Co. Ltd.

. Build and maintain relationships with member practices as a key contact for inquiries, support and tailored solutions .

Posted 9/17/2026contractRemote • CanadaMid-LevelSenior💰 CA$68,359 - CA$97,656 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in veterinary practices and member engagement, with strong problem-solving, communication, and organizational skills. Proficient in managing relationships and supporting practices with PIMS and sales growth initiatives.

Highest-signal resume keywords

Veterinary Field ExperiencePractice Information Management Software (PIMS)Lead Generation and DevelopmentExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead GenerationSales Data AnalysisInventory ManagementPurchase-Order ProcessesTechnical SupportEvent Planning and CoordinationHealth and Safety ComplianceStandard Operating Procedures (SOPs)Good Manufacturing Practices (GMP)Member Engagement Strategies

Soft Skills

Organization SkillsTime-Management SkillsFlexibilityRelationship BuildingDecision-Making Skills

Tools & Technologies

CRM SystemVirtual Meeting PlatformsCommunication ToolsLogistics Management SoftwareHealth and Safety Training Resources

Industry Keywords

Veterinary ConceptsMember PracticesSales OpportunitiesCentral OntarioOccupational Health & Safety Act

About the role

Key responsibilities & impact

Build and maintain relationships with member practices as a key contact for inquiries, support and tailored solutions
Support onboarding of new shareholders and collaborate with internal teams for a seamless member experience
Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits
Identify sales opportunities using member needs, sales data and market trends
Coordinate follow-up with the Member Services team
Support initiatives focused on increasing member engagement and sales growth
Maintain accurate lead, sales activity and member information in the CRM system
Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes
Maintain product cross-reference information and provide remote technical support to practices
Support planning and execution of events, including logistics, accommodations, setup and on-site coordination
Maintain relationships and coordinate communications with key industry associations
Participate in health and safety training, meetings and drills
Report health and safety violations or hazards to appropriate contacts
Incorporate VP’s core values into daily work, decision-making and interactions
Promote VP’s mission of delivering high-level service to member practices

Requirements

What you’ll need

5 years of direct experience in the veterinary field
Familiarity with veterinary concepts, practices and procedures
Extensive experience and judgment to plan and accomplish goals
Problem-solving skills
Excellent written and oral communication skills
Excellent problem-solving and decision-making skills
Organization and time-management skills
Ability to be flexible with hours and travel occasionally
Ability to establish and maintain professional networks and connections
Knowledge of Practice Information Management Software (PIMS) is an asset
Ability to work Monday to Friday, 8:30 a.m. to 5:00 p.m.
Follow the Occupational Health & Safety Act and VP policies and procedures
Follow relevant Standard Operating Procedures (SOPs) for Good Manufacturing Practices (GMP)

Benefits

Comp & perks

Competitive salary
Paid time off to volunteer
Remote-first work arrangement
Accommodations throughout the hiring process for applicants with disabilities