Veterinary Purchasing Co. Ltd.

Customer Support

• Build and maintain relationships with member practices as a key contact for inquiries, support and tailored solutions
• Support onboarding of new shareholders and collaborate with internal teams for a seamless member experience
• Generate and develop leads across Central Ontario through phone, email, virtual meetings and regular field visits
• Identify sales opportunities using member needs, sales data and market trends
• Coordinate follow-up with the Member Services team
• Support initiatives focused on increasing member engagement and sales growth
• Maintain accurate lead, sales activity and member information in the CRM system
• Support Central Ontario practices with PIMS setup, inventory management and purchase-order processes
• Maintain product cross-reference information and provide remote technical support to practices
• Support planning and execution of events, including logistics, accommodations, setup and on-site coordination
• Maintain relationships and coordinate communications with key industry associations
• Participate in health and safety training, meetings and drills
• Report health and safety violations or hazards to appropriate contacts
• Incorporate VP’s core values into daily work, decision-making and interactions
• Promote VP’s mission of delivering high-level service to member practices

Member Services Support Specialist