Veterinary Technician

VetWise

. Conduct remote patient triage and support by assessing pet symptoms and medical histories through teletriage .

Posted 9/16/2026part-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in remote patient triage and telehealth support, with a strong focus on client education and compassionate communication. Proficient in utilizing technology for virtual consultations and capable of independent problem-solving in a remote environment.

Highest-signal resume keywords

Registered Veterinary Technician/Technologist (RVT)Telehealth PlatformsClient EducationCustomer Service ExperienceTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient TriageSymptom AssessmentMedical History DocumentationEmergency Virtual TriageMedication Administration

Soft Skills

Excellent Communication SkillsCompassionate Client SupportSound JudgmentProblem-Solving

Tools & Technologies

Smart.Vet PlatformVirtual Consultation ToolsComputer Proficiency

Certifications & Qualifications

Active Registration in Ontario or AlbertaOAVT/ABVTA Membership

Industry Keywords

Veterinary TechnologyRemote CareTeletriageClient InteractionFollow-Up Appointments

About the role

Key responsibilities & impact

Conduct remote patient triage and support by assessing pet symptoms and medical histories through teletriage
Determine the level of care needed and direct pet owners to appropriate next steps
Provide compassionate client education and support after consultations
Answer questions about symptom management and medication administration
Schedule follow-up appointments or check-ins
Coordinate referrals to in-person clinics for further diagnostics or treatment
Accurately document patient histories and client interactions
Provide emergency virtual triage for urgent cases
Assess whether urgent situations require emergency intervention and advise clients on first steps
Provide technical support for virtual consultations using the Smart.Vet platform
Guide clients through platform use and troubleshoot consultation issues

Requirements

What you’ll need

Must hold an active registration in Ontario or Alberta
Must be a current member in good standing with the OAVT/ABVTA
Minimum of 3–5 years experience as a Registered Veterinary Technician/Technologist (RVT)
Minimum of 1 year of direct customer service experience
Excellent verbal and written communication skills
Proficient in using technology, including computers, virtual consultations, and telehealth platforms
Must have a quiet dedicated workspace at home
Reliable high-speed internet access
Laptop or desktop computer
Capable of exercising sound judgment and problem-solving independently in a remote setting
Must be available to work on weekends
Must successfully pass an internet speed test

Benefits

Comp & perks

Work remotely from the comfort of your home
Part-time schedule of 5–25 hours per week
Growing, innovative company with a “mom and pop” approach to teamwork and relationships