FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and support within the travel industry, with strong organizational skills to manage multiple requests and deadlines. Proficient in utilizing travel systems and platforms to provide tailored travel solutions and ensure compliance with industry standards.
Highest-signal resume keywords
Customer Service ExperienceKnowledge Of B2B Travel MarketExperience With GDSsOrganizational SkillsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket ManagementTravel Product KnowledgeQuote PreparationIssue ModificationReservation Management
Soft Skills
AutonomyFlexibilityProblem-Solving
Tools & Technologies
OBTsGDSsTravellink PlatformAI Tools
Industry Keywords
Corporate TravelB2B TravelAirline PoliciesLand-Based Travel Products
About the role
Key responsibilities & impact- Provide customer service and support, answer questions, resolve issues, and guide customers on how to use the travel product
- Prepare quotes and present travel service and product options based on customer needs
- Issue, modify, and cancel individual and group tickets and reservations
- Track deadlines, reservations, and ticket management
- Ensure compliance with procedures and keep requests organized
- Follow up on customer requests and seek fast, effective solutions throughout the travel journey
Requirements
What you’ll need- Strong communication skills to handle customer interactions clearly and courteously
- Autonomy to manage customer interactions, identify alternatives, and resolve unexpected issues
- Flexibility to handle changing priorities and unexpected situations
- Organizational skills to manage multiple requests, deadlines, reservations, and ticket issuances
- Availability to work 40 hours per week
- Previous experience as a travel agent, preferably in corporate travel agencies
- Knowledge of the B2B travel market and systems such as OBTs and GDSs
- Experience providing customer service via chat, email, and phone
- Knowledge of airline policies and land-based travel products
- Experience at startups and/or technology companies with a B2B (SaaS) model is a plus
- Experience working remotely or in a hybrid model is a plus
- Experience using artificial intelligence (AI) tools is a plus
- Experience with the Travellink platform is a plus
Benefits
Comp & perks- Fully remote work throughout your employment
- Medical insurance with no copay and nationwide coverage
- Flexibility to allocate your benefits toward meal and/or food allowances
- Access to medications and healthcare products at reduced prices
- All work equipment provided (laptop, headset, mouse, etc.)
- Referral bonuses for successful hires
- Access to WellHub and TotalPass, with a range of well-being solutions
- Close interaction with founders and partners
- Plenty of freedom—and support—to be yourself
- Relaxed and collaborative environment
- Casual dress code every day
- Access to a dental plan
- Extended maternity and paternity leave
- Birthday day off
- Extensive learning and growth opportunities