VExpenses

Customer Success Manager

• Support the analyst team with onboarding operations by configuring customer accounts and assisting with the validation and approval of registrations
• Ensure the quality and completeness of registration information
• Monitor operational routines, identify bottlenecks and opportunities for improvement, and propose practical solutions
• Map, review, and, when necessary, restructure internal process guides and manuals
• Ensure documentation is clear, detailed, and up to date
• Partner with different business areas to resolve operational issues and ensure greater speed and efficiency in customer deliveries

Onboarding Intern – Customer Success

• Develop and implement strategies and initiatives to reduce churn across the customer portfolio
• Identify upsell and cross-sell opportunities with client companies
• Monitor and ensure the satisfaction of companies using VExpenses
• Participate in customer meetings and track their expectations regarding the value delivered by VExpenses solutions
• Proactively manage customers in the portfolio through frequent communication to build relationships and identify issues requiring attention

Customer Success Analyst – CSM

General

• Provide technical leadership and develop the data squad
• Serve as the bridge between the data squad and other departments
• Define and prioritize the data roadmap
• Ensure data quality, governance, and reliability
• Develop the team and provide strategic support to other areas of VExpenses

Onboarding Intern – Customer Success

Customer Success Analyst – CSM

Data Squad Lead