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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on B2B customer retention, churn prevention, and relationship building. Proficient in utilizing metrics such as Health Score, NPS, CSAT, KPIs, and OKRs to drive customer satisfaction and identify upsell opportunities.
Highest-signal resume keywords
Customer Success ManagementChurn PreventionCross-Selling TechniquesHealth Score, NPS, CSAT, KPIs, OKRsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionB2B Customer Portfolio ManagementUpselling TechniquesData AnalysisProject Management
Soft Skills
Organizational SkillsEmpathyTeamworkExcellent Communication Skills
Tools & Technologies
PipedriveSaaS SolutionsArtificial Intelligence Projects
Industry Keywords
Customer SuccessChurn ReductionStartup ExperienceDynamic Work Environments
About the role
Key responsibilities & impact- Develop and implement strategies and initiatives to reduce churn across the customer portfolio
- Identify upsell and cross-sell opportunities with client companies
- Monitor and ensure the satisfaction of companies using VExpenses
- Participate in customer meetings and track their expectations regarding the value delivered by VExpenses solutions
- Proactively manage customers in the portfolio through frequent communication to build relationships and identify issues requiring attention
Requirements
What you’ll need- Availability to work 40 hours per week
- Proven experience in Customer Success, specifically managing a B2B customer portfolio
- Experience in customer retention and churn prevention
- Experience with cross-selling and upselling techniques
- Experience with Health Score, NPS, CSAT, KPIs, and OKRs
- Experience as a CSM, Customer Success Analyst, or in a related role
- Strong organizational skills to manage information from multiple customers
- Negotiation skills
- Empathy
- Teamwork
- Excellent communication skills
- Experience working at a startup and/or SaaS company is a plus
- Experience with projects involving artificial intelligence is a plus
- Experience with Pipedrive is a plus
- Interest in technology and dynamic work environments is a plus
Benefits
Comp & perks- Fully remote work throughout your employment
- National medical insurance with no co-pay
- Flexibility to allocate your benefits toward meal vouchers and/or food vouchers
- Educational benefit offering more than 50% off language courses, undergraduate and graduate programs, MBAs, mentoring, and more
- Access to discounted medications and healthcare products
- All work equipment provided, including laptop, headset, mouse, and more
- Referral bonuses for candidates hired through the recruitment process
- Access to Wellhub and TotalPass, with a variety of wellness solutions
- Close interaction with founders and partners
- Plenty of freedom—and support—to be yourself
- Relaxed and collaborative work environment
- Casual dress code
- Access to a dental plan
- Extended maternity and paternity leave
- Birthday day off
- Extensive learning and growth opportunities