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Mid-Level Process Transformation Analyst – Focus on Broker Journey, Channels, and Change Management
VIAFLOW®. Investigate the needs of internal teams and brokers through interviews, workshops, data, and information from relationship channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing and improving commercial processes, mapping user journeys, and translating user needs into actionable requirements. Proficient in using data-driven decision-making to enhance broker experiences and facilitate alignment across business and technology channels.
Highest-signal resume keywords
Commercial Process ImprovementUser Journey MappingData-Driven Decision MakingUser Needs TranslationInsurance Broker Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisRequirements GatheringSegmentation Criteria DefinitionUX MethodsService Design
Soft Skills
FacilitationCommunicationCollaboration
Tools & Technologies
Data Analysis ToolsPortal Management Systems
Industry Keywords
Insurance BrokersCommercial ChannelsBusiness RulesTouchpointsPain Points
About the role
Key responsibilities & impact- Investigate the needs of internal teams and brokers through interviews, workshops, data, and information from relationship channels
- Map the broker journey, identifying stages, touchpoints, pain points, and opportunities for improvement
- Connect pain points to the processes, business rules, and systems that influence the experience
- Support the definition of segmentation criteria and their application across processes, services, and service channels
- Translate findings into improvement proposals and requirements, validating solutions with users and relevant teams
- Structure communications about changes on portals and monitor brokers’ understanding and adoption
Requirements
What you’ll need- Experience analyzing and improving commercial processes
- Experience mapping internal and external journeys
- Experience translating user needs into processes and requirements
- Ability to use data to guide decision-making
- Ability to facilitate alignment among business, technology, and commercial channels
- Preferred: experience working with insurance brokers and/or partner portals
- Preferred: experience with UX methods and/or service design
Benefits
Comp & perks- Engagement through a cooperative model
- People Hub – Benefits Club
- Home office allowance provided on a flexible-balance card for use as desired
- DIT – Temporary Disability Allowance
- Birthday day off – because it is a day to celebrate!
- Anywhere Office – work wherever you feel comfortable
- TotalPass
- Training and certifications
- Colab+ package, including access to WellHub, Avus, Starbem, and Dasa +saúde