VIAFLOW®

Designer

• Map the customer journey and identify pain points, improvement opportunities, and critical touchpoints.
• Apply design and user research methods.
• Conduct interviews, observations, and usability tests to generate user insights.
• Create service experience maps and diagrams, including Service Blueprints and Journey Maps.
• Develop personas to guide the design process.
• Develop and iterate service or solution prototypes and conduct validation testing and feedback sessions.
• Contribute to service strategies and facilitate workshops.
• Collaborate with multidisciplinary Marketing, Sales, and Delivery teams.
• Analyze qualitative and quantitative data and propose continuous improvements.
• Monitor market trends.
• Lead meetings, establish project guidelines, and present results to internal and external stakeholders.

Mid-Level Service Designer

Analyst

• Administer and optimize Microsoft 365 ecosystems, including SharePoint, Power Automate, Power Apps, Teams, Stream, and Viva Engage
• Analyze requirements and execute projects in the Azure and GCP public clouds
• Propose new procedures and standards for infrastructure administration
• Configure security, privacy, and compliance policies
• Manage identities, MFA, and RBAC/ABAC access controls
• Monitor the capacity and performance of Microsoft and Google resources
• Produce executive reports with optimization recommendations
• Plan and execute backup routines, contingency plans, disaster recovery, and Azure environment sizing
• Work on projects migrating on-premises environments to Azure
• Provide high-complexity Tier 2 support
• Liaise with Microsoft and Google vendors
• Provide technical leadership to operations and support teams

Mid-Level Service Designer

Cloud and Microsoft 365 Infrastructure Analyst