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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer master data management, CRM implementation, and process transformation, with a strong focus on data lifecycle understanding and its impact on customer experience. Collaborates effectively with cross-functional teams to analyze and enhance customer service and relationship management processes.
Highest-signal resume keywords
Customer Master Data ManagementCRM ImplementationData AnalysisProcess TransformationRequirements Gathering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data MappingQuality Issue IdentificationBusiness Rules StructuringMetrics DevelopmentProcess Analysis
Soft Skills
CollaborationCommunicationLeadership
Industry Keywords
Customer ServiceRelationship ManagementData LifecycleDiscovery SessionsSystem Integration
About the role
Key responsibilities & impact- Map how customer master data is collected, updated, used, and shared across teams and systems
- Identify quality issues, duplicate records, and gaps in accountability and controls
- Analyze customer service and relationship-management processes, translating their needs into CRM requirements
- Structure the scope, future-state processes, business rules, and metrics in collaboration with the business, Data, and IT teams
Requirements
What you’ll need- Experience with processes involving customer master data, customer service, and relationship management
- Experience participating in CRM implementation or enhancement initiatives
- Experience leading discovery sessions and gathering requirements
- Ability to understand the data lifecycle and its impacts on operations and the customer experience
- Preferred: experience with process transformation, data analysis or mapping, and system implementation and/or integration
Benefits
Comp & perks- Engagement through a cooperative model
- People Hub – Benefits Club
- Home office allowance provided on a prepaid card with unrestricted balance for use as desired
- Temporary Disability Insurance (DIT)
- Birthday day off – after all, it is a day to celebrate!
- Anywhere Office – work wherever you feel comfortable
- TotalPass
- Training and certifications
- Colab+ package with access to Wellhub, Avus, Starbem, and Dasa +saúde