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IT Support Specialist – Warehouse and Material Flow Software
viastore SYSTEMS España. Independently handle support requests relating to warehouse management and material flow software for customers in Germany and abroad .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving technical issues in warehouse management and intralogistics systems, with strong communication skills in both German and English to support international customers effectively.
Highest-signal resume keywords
Technical Software SupportIntralogistics SystemsApplication DevelopmentIT Remote SupportBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical Problem AnalysisError DocumentationSolution DevelopmentApplication Development
Soft Skills
Excellent Communication SkillsStructured ApproachIndependent WorkSolution-Oriented Mindset
Certifications & Qualifications
Degree in EngineeringDegree in Information Technology
Industry Keywords
Warehouse ManagementMaterial Flow SoftwarePlant EngineeringIT User HelpdeskInternational Support
About the role
Key responsibilities & impact- Independently handle support requests relating to warehouse management and material flow software for customers in Germany and abroad
- Remotely access customer systems in the event of malfunctions, issues, or system outages
- Troubleshoot, analyze, and resolve technical problems
- Develop solutions for technical disruptions in intralogistics systems
- Document error patterns, root causes, and measures taken
- Work closely with colleagues and related departments
- Continuously improve the stability and quality of software solutions
- Collaborate with service teams at international subsidiaries and support customers across borders
Requirements
What you’ll need- Degree in engineering, information technology, or a comparable qualification with relevant further training
- Practical professional experience in an IT user helpdesk, IT remote support, or technical software support role, ideally in plant engineering or intralogistics
- Experience developing applications or web applications
- Ability to quickly understand complex technical relationships, systematically identify the source of errors, and communicate solutions clearly
- Structured, independent, and solution-oriented approach to work
- Excellent communication skills and enthusiasm for supporting customers with technical issues
- Very good command of German and English
- Willingness to work in a two-shift system and participate in on-call support
Benefits
Comp & perks- Long-term career prospects in a growing intralogistics environment
- Supported onboarding, including a structured training plan
- 30 days of annual leave
- Comprehensive professional development opportunities through internal academies and external providers
- Flexible working hours and a hybrid work model
- Employer contribution to capital-forming benefits
- Sports and wellness allowance through a corporate fitness provider
- Modern office and IT equipment
- Regular events and workshops
- JobRad bicycle leasing, including a second bicycle
- Access to a range of corporate benefits
- Convenient transport links, subsidized public transportation ticket, and free employee parking
- Subsidized meals
- Free fruit, coffee, and water