viastore SYSTEMS España

IT Support

• Independently handle support requests relating to warehouse management and material flow software for customers in Germany and abroad
• Remotely access customer systems in the event of malfunctions, issues, or system outages
• Troubleshoot, analyze, and resolve technical problems
• Develop solutions for technical disruptions in intralogistics systems
• Document error patterns, root causes, and measures taken
• Work closely with colleagues and related departments
• Continuously improve the stability and quality of software solutions
• Collaborate with service teams at international subsidiaries and support customers across borders

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IT Support Specialist – Warehouse and Material Flow Software