Senior Customer Success Manager

Vibe.co

. Manage the full client lifecycle from campaign launch through optimization for a portfolio of enterprise accounts .

Posted 10/23/2026full-timeNew York City • New York • United StatesSenior💰 $120,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts on digital advertising platforms, focusing on client relationship building, performance optimization, and strategic recommendations. Proficient in leveraging data insights to drive retention and expansion while collaborating across cross-functional teams.

Highest-signal resume keywords

Account ManagementRetention And Expansion TargetsIncrementality MeasurementCross-Functional CollaborationDigital Advertising Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign StrategyPerformance OptimizationData AnalysisClient Relationship ManagementUpselling And Cross-Selling

Soft Skills

Trust-BuildingCommunicationProblem-SolvingIndependence

Tools & Technologies

CRM ToolsAnalytics ToolsLookerPlanhat

Industry Keywords

Digital AdvertisingStreaming TVPaid SocialSearch AdvertisingFull-Funnel Marketing

About the role

Key responsibilities & impact

Manage the full client lifecycle from campaign launch through optimization for a portfolio of enterprise accounts
Build trust-based client relationships by surfacing insights, best practices, and strategic recommendations
Serve as the primary point of contact and ensure clients derive measurable value from the platform
Own renewal and expansion targets across the book of business
Identify and pursue upsell and cross-sell opportunities
Forecast account health and act early on risk signals
Guide clients through campaign strategy, execution, and performance optimization
Contextualize platform results within broader multi-channel strategies, including incrementality measurement and ROAS framing
Translate performance data into actionable recommendations
Bring customer feedback and unmet needs into product and roadmap conversations
Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
Represent the customer perspective in internal decisions

Requirements

What you’ll need

5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
Proven track record of hitting retention and expansion targets across a named account portfolio
Hands-on experience with incrementality measurement
Ability to contextualize ROAS within a full-funnel marketing strategy
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
Ability to operate independently across a cross-functional environment
Experience with Looker, Planhat, or similar customer success/analytics tooling (nice to have)
Background in connected TV (CTV) or streaming TV advertising (nice to have)
Experience building or improving CS processes at a high-growth SaaS or platform company (nice to have)

Benefits

Comp & perks

Variable pay based on objectives you hit
Hybrid flexibility
Comprehensive medical, dental, and vision insurance
401(k) with matching
Unlimited PTO
Paid parental leave for all parents
Annual offsite
Professional development through ownership and growth opportunities