Junior Trade Marketing Analyst

Vibra

. Develop and implement processes, projects, and training programs primarily for frontline station teams (service attendants, station managers, and lubricators), using diverse and innovative learning experiences to ensure high-quality customer service .

Posted 9/16/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing training programs and processes for frontline teams, with a strong focus on data analysis, KPI tracking, and continuous improvement to enhance customer service quality and experience.

Highest-signal resume keywords

Data AnalysisKPI TrackingTraining DevelopmentProject MethodologiesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI TrackingTraining DevelopmentProject MethodologiesPerformance Indicator GenerationProcess ImprovementDatabase ManagementReport PreparationCustomer Experience AnalysisAnalytical Problem-Solving

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsTeamworkProactive Mindset

Tools & Technologies

Microsoft Office

Industry Keywords

Customer ServiceContinuous ImprovementCorporate LearningPeople DevelopmentData-Driven Culture

About the role

Key responsibilities & impact

Develop and implement processes, projects, and training programs primarily for frontline station teams (service attendants, station managers, and lubricators), using diverse and innovative learning experiences to ensure high-quality customer service
Work closely with internal customer teams, ensuring continuous improvement requirements are met
Analyze customer service quality and customer experience metrics, including performance trends and deviations based on customer interactions, to determine root causes and identify areas for improvement
Prepare reports, build databases, and conduct analyses while continuously reassessing processes and projects
Regularly evaluate the effectiveness of programs and tools, making adjustments as needed
Generate and analyze performance indicators to deliver solutions that support people and business development, aligned with the company’s needs and strategy

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Marketing, or a related field
Knowledge of data analysis and KPI tracking
Intermediate or advanced Microsoft Office proficiency
Experience in Training, Development, and Data
Experience with project methodologies
Analytical and problem-solving skills
Analytical mindset, with the ability to organize information and support decision-making
Proactive, creative, and committed to continuous learning
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills
Interest in people development, corporate learning, and data-driven culture

Benefits

Comp & perks

Bradesco Health and Dental Insurance – coverage extended to dependents
PAE – financial assistance for dependents who are children or stepchildren with intellectual disabilities
Pharmacy Benefit – discounts of up to 85%
Supplementary Pension Plan – FlexPrev Plan, with contributions ranging from 1% to 11% depending on salary
Life Insurance – coverage for all employees from their admission date, at no cost to the employee
Extended Leave – maternity leave totaling 180 days and paternity leave totaling 20 days
Meal and/or Food Allowance – Caju Benefícios
Educational Assistance – for dependents through high school
TotalPass
Solar Subscription – opportunity to receive a special discount on electricity bills by joining a distributed generation plan
Corporate Smiles Club – discounts of up to 50% on plans to help you plan your trips; also available to spouses and children aged 18 and over
Length-of-Service Bonus – additional pay based on tenure, paid when the employee takes vacation
Learning Platform – Vibra values learning paths and renowned content curation, with more than 200 courses available at any time
Internal Recruitment – job openings advertised throughout Brazil, encouraging internal mobility