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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the order lifecycle from request to delivery, with a strong focus on customer experience and operational efficiency. Proficient in identifying process improvements and implementing digital solutions to enhance service delivery in B2B environments.
Highest-signal resume keywords
Order To Cash ManagementCustomer Service ExperienceProficiency In Microsoft ExcelKnowledge Of SAPNegotiation And Conflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementProcess ImprovementPerformance MonitoringAnalytical ThinkingProblem Solving
Soft Skills
Strong Communication SkillsTime ManagementProactive MindsetCollaborationAgility
Tools & Technologies
Microsoft OfficeSalesforce
Industry Keywords
B2B Customer ServiceLogistics ProcessesCustomer ExperienceKPI MonitoringOperational Efficiency
About the role
Key responsibilities & impact- Handle and monitor requests throughout the entire order lifecycle (Order to Cash)
- Resolve incidents and potential crisis situations at operational sites, seeking alternatives to minimize customer impact
- Liaise with internal departments to ensure smoother and more agile service for internal and external customers
- Identify opportunities and implement continuous process improvements, focusing on commercial and operational efficiency and customer experience
- Propose digital solutions and improvements that provide customers with greater convenience and autonomy throughout their journey
- Monitor the department’s performance indicators and KPIs, proactively contributing to improved results
- Serve B2B customers and Sales Executives throughout the entire order journey, from request through delivery
- Support matters related to orders, deliveries, logistics processes, lubricants, chemicals, exports, and changes to product assortments at operational sites
- Resolve incidents and critical situations, ensuring responsive, high-quality service and a positive customer experience
Requirements
What you’ll need- Bachelor’s degree or equivalent higher education qualification
- Experience in customer service, preferably in B2B environments and/or serving major accounts
- Proficiency in Microsoft Office, especially Excel
- Knowledge of SAP and Salesforce is a plus
- Strong verbal and written communication skills, with the ability to handle different types of interactions clearly, empathetically, and assertively
- Negotiation and conflict-resolution skills, seeking solutions that balance customer and business needs
- Analytical mindset and strategic thinking to understand different scenarios and propose solutions suited to customer needs
- Ability to identify problems, assess alternatives, and act quickly to resolve incidents
- Strong organization and time-management skills to manage multiple requests, priorities, and deadlines
- Proactive, collaborative, agile, and results-oriented mindset, with a strong focus on customer experience
Benefits
Comp & perks- Bradesco Health and Dental Plans – coverage extends to dependents
- PAE – Financial assistance for dependents who are children and/or stepchildren with intellectual disabilities
- Pharmacy Benefit – discounts of up to 85%
- Complementary Pension Plan – FlexPrev Plan, with contributions ranging from 1% to 11% depending on salary
- Life Insurance – coverage for all employees from their admission date, with no employee contribution
- Extended Leave – maternity leave totaling 180 days and paternity leave totaling 20 days
- Food and/or Meal Allowance – Caju Benefícios
- Educational Assistance – for dependents through high school
- TotalPass
- Solar Subscription – special discounts on electricity bills upon enrollment in a distributed-generation plan
- Corporate Smiles Club – discounts of up to 50% on plans to help you plan your trips; also available to spouses and children aged 18+
- Length-of-Service Bonus – an additional salary payment based on tenure, paid at the time of vacation
- Learning Platform – Vibra Values learning tracks and renowned curated content, with more than 200 courses available at any time
- Internal Recruitment – vacancies available throughout Brazil, encouraging internal mobility