Squad Leader – International Operations, Fluent English

Viceri SEIDOR

. Lead and coordinate the squad, monitoring capacity, priorities, impediments, risks, and delivery commitments .

Posted 9/15/2026full-timeJundiaí • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology teams and managing software services, with a strong focus on Agile methodologies, service metrics, and operational risk management. Proficient in facilitating communication between technical and business stakeholders while driving continuous improvement in delivery practices.

Highest-signal resume keywords

Agile MethodologiesService Level Objectives (SLOs)Incident ManagementAWS EnvironmentsDevOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery ManagementRisk ManagementCapacity MonitoringBacklog ManagementSoftware Services Management

Soft Skills

Strong CommunicationNegotiation SkillsOrganizational SkillsConflict Management

Tools & Technologies

CI/CDITILIT Service Management

Industry Keywords

Managed ServicesL2/L3 SupportOperational StabilizationKnowledge Transfer

Tech Stack

Tools & technologies

AWSCloudITSM

About the role

Key responsibilities & impact

Lead and coordinate the squad, monitoring capacity, priorities, impediments, risks, and delivery commitments
Serve as Viceri-SEIDOR’s primary operational interface with the client
Monitor service metrics, SLOs/SLAs, incidents, backlog, capacity, and continuous improvement plans
Coordinate ceremonies, checkpoints, reporting, and operational escalations
Work closely with Developers, QAs, Architecture, Cloud, DBA, and other specialists
Support Knowledge Transfer, onboarding, and operational stabilization processes
Participate in coordinating critical incidents, ensuring the technical teams are mobilized and stakeholders receive appropriate communication
Work with the client’s Product Owner to refine and align the backlog, estimates, dependencies, and delivery impacts, without assuming the Product Owner role
Support the identification and mitigation of technical, operational, and capacity-related risks
Drive continuous improvement of processes, metrics, and delivery practices
Ensure visibility, transparency, and predictability regarding service execution
Coordinate Viceri-SEIDOR’s delivery, while product direction, prioritization, and business decisions remain with the client

Requirements

What you’ll need

Fluent English for meetings, presentations, negotiations, and daily communication with international stakeholders
Experience leading development and technology teams/squads
Experience managing software services, projects, or operations
Ability to monitor metrics, risks, capacity, backlog, and delivery commitments
Experience working directly with clients and executive and technical stakeholders
Knowledge of Agile methods and delivery management practices
Strong communication, negotiation, organizational, and conflict-management skills
Ability to move comfortably between business and technical discussions
Experience with international operations (a plus)
Experience with Managed Services and L2/L3 support (a plus)
Knowledge of SLOs, SLAs, Incident Management, Problem Management, and Change Management (a plus)
Experience with AWS environments, DevOps, CI/CD, and modern software architectures (a plus)
Experience with operations that include an on-call rotation for critical incidents (a plus)
Knowledge of ITIL or IT Service Management practices (a plus)

Benefits

Comp & perks

Position also open to candidates with disabilities
Standard business hours in Brazil (BRT / UTC-3), with an overlap window with European business hours
Opportunity to work in an international technology operation
Selection process includes a behavioral assessment and attention and logical reasoning tests