Viceri SEIDOR

Operations

• Lead and coordinate the squad, monitoring capacity, priorities, impediments, risks, and delivery commitments
• Serve as Viceri-SEIDOR’s primary operational interface with the client
• Monitor service metrics, SLOs/SLAs, incidents, backlog, capacity, and continuous improvement plans
• Coordinate ceremonies, checkpoints, reporting, and operational escalations
• Work closely with Developers, QAs, Architecture, Cloud, DBA, and other specialists
• Support Knowledge Transfer, onboarding, and operational stabilization processes
• Participate in coordinating critical incidents, ensuring the technical teams are mobilized and stakeholders receive appropriate communication
• Work with the client’s Product Owner to refine and align the backlog, estimates, dependencies, and delivery impacts, without assuming the Product Owner role
• Support the identification and mitigation of technical, operational, and capacity-related risks
• Drive continuous improvement of processes, metrics, and delivery practices
• Ensure visibility, transparency, and predictability regarding service execution
• Coordinate Viceri-SEIDOR’s delivery, while product direction, prioritization, and business decisions remain with the client

Squad Leader – International Operations, Fluent English