Client Success Manager – Automotive

Vicimus

. Manage end-to-end campaign execution for assigned accounts, including configuration, optimization, QA, and product utilization .

Posted 10/2/2026full-timeHamilton • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end campaign execution and client relationship building, with a strong focus on digital marketing strategies and performance analysis in the automotive industry.

Highest-signal resume keywords

Customer Success ManagementDigital Marketing StrategiesAccount ManagementPerformance Data AnalysisSaaS Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign ExecutionPerformance AnalysisKPI MonitoringUpselling StrategiesClient OnboardingTechnical SupportData InterpretationMarketing Asset Development

Soft Skills

Excellent Communication SkillsProactive AttitudeRelationship BuildingMultitasking AbilityProblem-Solving

Tools & Technologies

Vicimus ProductsDigital Solutions

Industry Keywords

Automotive IndustryDealership MarketingCustomer RetentionClient-Facing RolesSaaS

About the role

Key responsibilities & impact

Manage end-to-end campaign execution for assigned accounts, including configuration, optimization, QA, and product utilization
Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
Develop and maintain strategic account plans supporting long-term client success and revenue growth
Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
Understand client goals and challenges and provide solutions aligned with business objectives
Identify upselling opportunities and present additional products or services
Share client-driven insights to support product development and feature planning
Onboard new clients, providing transitions, training, and ongoing support
Educate clients on Vicimus products and available features
Respond to Level 1 support inquiries and guide clients through basic system usage
Submit and track Level 2 technical tickets, including feature requests and product issues
Collaborate with the Creative Team to develop marketing assets
Build strong client relationships through consistent communication and proactive outreach
Anticipate and address potential issues, initiating save procedures when required
Contribute ideas and feedback to improve internal processes and the product ecosystem

Requirements

What you’ll need

2+ years in customer success, account management, or client-facing roles
Experience with SaaS or digital solutions is an asset
Automotive industry or dealership marketing experience is a must
Strong understanding of digital marketing strategies, especially within the automotive retail space, is a must
Excellent written and verbal communication skills
Demonstrated ability to interpret performance data and communicate insights clearly to clients
Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
Proven ability to prioritize, multitask, and respond quickly to client needs
Strong grasp of the sales cycle, customer retention, and upselling
Proactive, reliable, “get-it-done” attitude
Passion for helping clients succeed and building long-lasting relationships

Benefits

Comp & perks

Opportunity to work with leading automotive dealerships across the country
Collaborative team culture with supportive leadership
Exposure to innovative marketing technologies and evolving product lines
Opportunities for professional growth across Client Operations, Marketing, and Product
Equal opportunity employer
Reasonable accommodation during recruitment, assessment, and upon hiring