Vicimus

Customer Success Manager

• Manage end-to-end campaign execution for assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans supporting long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges and provide solutions aligned with business objectives
• Identify upselling opportunities and present additional products or services
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing transitions, training, and ongoing support
• Educate clients on Vicimus products and available features
• Respond to Level 1 support inquiries and guide clients through basic system usage
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures when required
• Contribute ideas and feedback to improve internal processes and the product ecosystem

Client Success Manager – Automotive

• Manage end-to-end campaign execution for assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans supporting long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges and provide solutions aligned with business objectives
• Identify upselling opportunities and present additional products or services
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing transitions, training, and ongoing support
• Educate clients on Vicimus products and available features
• Respond to Level 1 support inquiries and guide clients through basic system usage
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating save procedures when required
• Contribute ideas and feedback to improve internal processes and the product ecosystem