Bilingual Member Services Agent I

Vida Health

. Conduct outbound outreach to members to explain the benefits of enrolling in Vida’s free program .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on member engagement and support in a healthcare setting. Proficient in communication, problem-solving, and maintaining confidentiality under HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceFluent In English And SpanishCRM And Ticketing Systems ProficiencyProblem-Solving AbilitiesHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall Center ExperienceAssessment ConductingApp Navigation AssistanceDocumentation Skills

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningEmpathyEfficiency

Tools & Technologies

CRM SystemsTicketing Systems

Certifications & Qualifications

High School DiplomaAssociate's DegreeBachelor's Degree

Industry Keywords

Healthcare IndustryMember ServicesConfidentialityKPI ManagementQuality Monitoring

About the role

Key responsibilities & impact

Conduct outbound outreach to members to explain the benefits of enrolling in Vida’s free program
Take inbound calls to conduct assessments, answer service questions, assist with enrollment, help with app navigation, and provide status updates
Respond to member inquiries professionally, empathetically, and efficiently
Document member interactions and resolutions in the Member Services system while maintaining confidentiality under HIPAA regulations
Resolve member concerns, escalate complex issues, and ensure timely follow-up
Follow company protocols and healthcare standards while addressing concerns and overcoming objections
Support ad-hoc Member Services projects, including updating training, leading peer sessions or team meetings, improving scripts, and quality monitoring
Participate in ongoing training and professional development
Create a welcoming, solutions-driven, member-focused service environment
Meet and exceed inbound and outbound KPIs and perform other assigned duties

Requirements

What you’ll need

High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry
Strong verbal and written communication skills
Fluent in verbal/written English and Spanish
Excellent problem-solving and active listening abilities
Proficiency in using CRM and ticketing systems
Ability to work efficiently in a fast-paced, member-focused environment
Strong Wi-Fi connectivity to function in a remote-first environment

Benefits

Comp & perks

Free Vida program enrollment for members
Possible extension beyond the 3-month seasonal term based on business demand/performance
Ongoing training and professional development