Vida Health

Sales

• Increase the customer base and top-line financial growth for the business
• Generate new business and sales leads through lead generation, networking, marketing campaign follow-up, and inbound inquiries
• Support and drive RFPs for health plans
• Understand target customer business needs and develop customized proposals and pitch materials using consultative skills
• Initiate, develop, and maintain strong executive- and decision-maker-level relationships
• Support operational and strategic efforts to build and grow the business across the health plan marketplace
• Support Vida’s value-based reimbursement strategy and evolve its fee-for-outcomes-based model
• Collaborate with sales, product, clinical, and account management teams to support sales pursuits
• Demonstrate understanding of Vida’s technology, product offerings, and mission
• Ensure a long-term competitive edge through a value-added approach to prospects and customers
• Understand key and emerging market segments and business drivers; help refine positioning

VP of Sales, Payer – Medicare

Product Manager

• Own the vision and strategy for Vida's member experience and connect it to Vida 2.0.
• Shape prioritization and make tradeoffs between near-term improvements and next-generation investments.
• Set member experience OKRs and focus on measurable outcomes.
• Lead competitive and market analysis and turn findings into product direction.
• Own the member experience backlog and roadmap from prioritization through measurement.
• Improve the core product, including home screen, logging, goal setting, content, and care team interactions.
• Own bug triage and maintain a reliable, fast product.
• Collaborate with Engineering and Design on delivery, velocity, and technical tradeoffs.
• Translate client requests and stakeholder input into well-scoped product work.
• Lead cross-functional launches with Clinical, supporting care delivery, medication management, and coaching workflows.
• Own engagement, retention, churn, activation, and NPS metrics.
• Analyze product data using SQL, Looker, and PostHog.
• Build and maintain member experience dashboards and establish a data review cadence.
• Design, run, and interpret A/B, personalization, and intervention experiments.
• Define success metrics, size opportunities, and identify the most important member journey problems.
• Plan and conduct user research, including moderated testing, concept validation, and prototype testing.
• Synthesize behavioral data, research, clinical input, client needs, and competitive analysis.
• Build empathy for members through storytelling and advocacy.
• Drive alignment with senior stakeholders across Clinical, Customer Success, Marketing, and executive teams.
• Coordinate with Client and Provider product groups and Marketing on enrollment, re-engagement, and lifecycle messaging.
• Set product quality standards and raise the craft of surrounding product managers.

Principal Product Manager, Member Experience

Product Operations

• Own the vision and roadmap for operations systems.
• Translate stakeholder requests into a clear point of view and sequenced plan.
• Shadow support agents and operations teams to understand workflows, tools, inefficiencies, and cost-to-serve.
• Design integrations, data flows, and automations across Zendesk, Braze, the EHR, fulfillment partners, and internal systems.
• Replace spreadsheet-based, scheduled-refresh, and manual processes with durable systems.
• Shape internal tools that give operations teams visibility into member records and activity.
• Partner with operations leaders and challenge or reframe requests around broader business problems.
• Reverse-engineer existing systems using code, documentation, data, and conversations.
• Partner with a dedicated engineer, Zendesk lead, and operations leaders.
• Report directly to the VP of Product.
• Perform additional responsibilities as needed.

Staff Product Manager, Operations Systems

Customer Success Manager

• Serve as “the face of Vida” and ensure client success and satisfaction throughout the client journey
• Own end-to-end client relationships from planning and launch through ongoing management and renewal
• Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis
• Understand client and stakeholder priorities and identify upsell opportunities
• Present analysis and make strategic recommendations to leadership
• Co-create marketing and engagement playbooks for Vida’s client profiles
• Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing
• Develop and implement solutions addressing client needs and advancing Vida’s goals
• Perform data analysis and lead projects with internal teams and external partners

Client Success Manager – Health Plans, PBM

Agent

• Conduct outbound outreach to members using the phone system
• Explain Vida program enrollment benefits using motivational interviewing and rapport building
• Take inbound member calls and conduct assessments
• Answer questions about services and assist with program enrollment based on interests and health goals
• Help members navigate the app and provide general inquiries or status updates
• Deliver professional, empathetic, efficient, and personalized customer service
• Educate members about relevant Vida program offerings
• Document member interactions and resolutions accurately in the Member Services system
• Maintain member confidentiality according to HIPAA regulations
• Resolve member concerns, escalate complex issues, and ensure timely follow-up
• Follow company protocols and healthcare standards while addressing concerns and overcoming objections
• Support ad-hoc Member Services projects, including updating training, leading peer sessions or team meetings, improving scripts, and quality monitoring
• Collaborate with team members to improve service quality and streamline processes
• Participate in ongoing training and professional development
• Meet or exceed inbound and outbound KPIs and perform other assigned duties

Member Services Agent I

Bilingual

• Conduct outbound outreach to members to explain the benefits of enrolling in Vida’s free program
• Take inbound calls to conduct assessments, answer service questions, assist with enrollment, help with app navigation, and provide status updates
• Respond to member inquiries professionally, empathetically, and efficiently
• Document member interactions and resolutions in the Member Services system while maintaining confidentiality under HIPAA regulations
• Resolve member concerns, escalate complex issues, and ensure timely follow-up
• Follow company protocols and healthcare standards while addressing concerns and overcoming objections
• Support ad-hoc Member Services projects, including updating training, leading peer sessions or team meetings, improving scripts, and quality monitoring
• Participate in ongoing training and professional development
• Create a welcoming, solutions-driven, member-focused service environment
• Meet and exceed inbound and outbound KPIs and perform other assigned duties

VP of Sales, Payer – Medicare

Principal Product Manager, Member Experience

Staff Product Manager, Operations Systems

Client Success Manager – Health Plans, PBM

Member Services Agent I

Bilingual Member Services Agent I