Client Success Manager – Health Plans, PBM

Vida Health

. Be “the face of Vida” and ensure Vida is successful while maintaining client satisfaction throughout the client journey .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building within the healthcare industry, with a strong focus on data analysis, strategic recommendations, and effective communication. Proficient in navigating healthcare legislation and payer processes while managing multiple client priorities.

Highest-signal resume keywords

Account ManagementData AnalysisHealthcare Legislation FamiliarityClient Relationship DevelopmentCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient Relationship ManagementProject ManagementStrategic RecommendationsHealthcare Administration ProcessesMedicare ExperienceMedicaid ExperienceSales ExperienceCustomer Success ExperiencePBM Experience

Soft Skills

Critical ThinkingEffective CommunicationOrganizational SkillsTeam CollaborationSelf-Starter

Tools & Technologies

Web TechnologiesMobile TechnologiesPowerPointExcel

Industry Keywords

Healthcare IndustryHealth TechClient JourneyStakeholder ManagementLeadership Relationships

About the role

Key responsibilities & impact

Be “the face of Vida” and ensure Vida is successful while maintaining client satisfaction throughout the client journey
Own end-to-end client relationships from planning, launch, ongoing management, and renewal
Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis to clients and internal teams
Understand client and key stakeholder priorities and identify up-sell opportunities
Present analysis and make strategic recommendations to leadership
Co-create the marketing and engagement playbook for Vida’s client profiles
Lead collaboration across product, design, engineering, analytics, sales, and marketing to develop and implement solutions addressing client needs
Perform data analysis and lead projects with internal teams and external partners
Take on additional responsibilities as assigned

Requirements

What you’ll need

Bachelor’s Degree at minimum
5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background
PBM experience required
Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
Familiarity with key healthcare administration/payer processes
Experience with Medicare and/or Medicaid populations or programs is a plus
Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement
Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams
Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership
Ability to develop and maintain leadership level relationships internally and externally
Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
Must be comfortable with navigating ambiguity and have the ability to strategically prioritize
Must be very organized and a team player
Proficient in the use of web and mobile technologies, powerpoint, and excel
Passionate about Vida’s mission
Must be authorized to work in the U.S.; Vida cannot sponsor work visas
Must reside in or be able to work from a state where Vida is registered
International work is prohibited