Client Success Manager – Health Plans, PBM

Vida Health

. Serve as “the face of Vida” and ensure client success and satisfaction throughout the client journey .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building within the healthcare industry, leveraging data analysis to drive strategic recommendations and enhance client satisfaction. Proficient in cross-functional collaboration and project management to address client needs effectively.

Highest-signal resume keywords

Account ManagementData AnalysisHealthcare Industry KnowledgeClient Relationship DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementClient Relationship ManagementStrategic RecommendationsHealthcare Administration ProcessesPayer ProcessesUpselling StrategiesQualitative AnalysisQuantitative AnalysisWork-Plan Development

Soft Skills

Professional CommunicationTeamworkOrganizationOwnership MentalityAbility to Navigate Ambiguity

Tools & Technologies

Web TechnologiesMobile TechnologiesPowerPointExcel

Industry Keywords

Health TechHealthcare LandscapePBM ExperienceManagement ConsultingHealthcare Legislation

About the role

Key responsibilities & impact

Serve as “the face of Vida” and ensure client success and satisfaction throughout the client journey
Own end-to-end client relationships from planning and launch through ongoing management and renewal
Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis
Understand client and stakeholder priorities and identify upsell opportunities
Present analysis and make strategic recommendations to leadership
Co-create marketing and engagement playbooks for Vida’s client profiles
Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing
Develop and implement solutions addressing client needs and advancing Vida’s goals
Perform data analysis and lead projects with internal teams and external partners

Requirements

What you’ll need

Bachelor’s Degree at minimum
5+ years of experience in account management, sales, customer success or other external-facing roles
Experience ideally in a health tech company/healthcare industry or management consulting background
PBM experience required
Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
Familiarity with key healthcare administration/payer processes
Ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement
Ability to create and utilize work-plans to prioritize and manage multiple concurrent client priorities and tasks
Professional written and verbal communication skills; ability to summarize information and present findings and recommendations to leadership
Ability to develop and maintain leadership-level relationships internally and externally
Ability to work independently or in a team environment and have an ownership mentality
Ability to navigate ambiguity and strategically prioritize
Strong organization and teamwork
Proficient in web and mobile technologies, PowerPoint, and Excel
Passion for Vida’s mission
Must be authorized to work in the U.S.; Vida cannot sponsor work visas
Must reside in or be able to work from a state where Vida is registered

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action employer
Reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures