Implementation Operations Manager

Vida Health

. Execute Client Success-led initiatives, documenting processes, action plans, statuses, issues, resolutions, and client questions/responses .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data operations and analytics within healthcare, focusing on client onboarding and system configuration. Proficient in utilizing tools like SQL and Python for data processing and automation while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Data OperationsClient OnboardingSQL TransformationsPython ScriptingHealthcare Data Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsSystem ConfigurationBilling WorkflowsData Quality AssuranceCanonical MappingEligibility MatchingFile ProcessingOperational DashboardsTest LoadsSFTP File Transfers

Soft Skills

Critical ThinkingOrganizational SkillsProblem SolvingCollaborationCommunication

Tools & Technologies

Google SheetsDbtFivetranFirestoreClient Command Center

Industry Keywords

Healthcare Data TypesHIPAA ComplianceDigital HealthB2B SaaSHealth Plans

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Execute Client Success-led initiatives, documenting processes, action plans, statuses, issues, resolutions, and client questions/responses
Track current and new client details as an ongoing reference source
Align internal stakeholders and drive progress on client-facing deliverables and issue resolutions
Map client data to internal schemas, run test loads, and perform QA for high-quality, error-free ingestion
Monitor SLAs, maintain operational dashboards, and resolve pipeline issues quickly
Support file configurations, launch readiness, and platform tooling enhancements within the Client Command Center
Onboard client files through GCS and Fivetran into dbt models, including canonical mapping, eligibility matching, and fill-rate QA
Load and process healthcare files including labs, claims, and pharmacy data via secure SFTP
Collaborate with Engineering to validate ingestion pipelines and surface file anomalies
Source and align program-configuration requirements with Product and Account Management stakeholders
Update operational tables and maintain changelogs for rule configuration changes
Implement billing workflows using Google Sheets, dbt, and SQL transformations
Configure pricing, billable items, engagement rules, and grace periods based on contract requirements
Validate end-to-end setup using dashboards and raw data pipelines
Deploy optimized program rules using custom Python scripts and Firestore
Partner with QA to validate member onboarding logic
Coordinate with Product, Client Success, Engineering, and Analytics on launch-related workflows
Communicate with technical and non-technical stakeholders
Participate in continuous improvement of tooling, templates, and SOPs
Serve as liaison to Client Success partners including Marketing, Reporting/Analytics, Product, and Engineering
Optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes

Requirements

What you’ll need

Bachelor’s degree in a quantitative, technical, or business field, or equivalent experience
3+ years in data operations, analytics, health tech, or technical implementation
Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding
Familiarity with healthcare data types: eligibility, claims, pharmacy, lab, and prior authorization
Experience turning contract terms into system configuration, such as billing, SLAs, or performance guarantees
Experience working in a HIPAA-regulated environment with sound handling of protected health information
Past working examples of using scripting languages such as Python to automate and execute tasks is a major bonus
Critical thinking skills and ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement
Ability to work independently or in a team environment with an ownership mentality
Organized and able to manage multiple tasks and apply good judgment in resolving complex, cross functional issues
Must be authorized to work in the U.S.; Vida is unable to sponsor work visas
Must reside in or be able to work from a state where Vida is registered

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action employer
Reasonable accommodations for qualified individuals with disabilities and disabled veterans
Remote work arrangement
Vida is unable to sponsor work visas; authorized U.S. work required