Quality Compliance, AI Operations Analyst

Vida Health

. Develop and oversee quality programs to ensure compliance with applicable regulations, including HIPAA.

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare quality management, regulatory compliance, and process improvement methodologies, with a strong focus on utilizing data analytics and automation to enhance service quality and operational efficiency. Proficient in managing cross-functional teams and implementing training initiatives to drive performance improvements across omni-channel environments.

Highest-signal resume keywords

Healthcare Quality ManagementRegulatory Compliance (HIPAA, CMS)SQL Data Querying and ReportingLean Six Sigma MethodologiesHuman-in-the-Loop QA Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAWS Auto-QAAmazon Connect Contact LensLean MethodologySix SigmaData AnalysisQuality ImprovementRoot-Cause AnalysisPerformance Dashboard CreationKPI Tracking

Soft Skills

Analytical SkillsProblem-SolvingCross-Functional CommunicationProject ManagementTraining and Development

Tools & Technologies

Amazon AthenaLookerDataDogGenesysZendesk

Certifications & Qualifications

Lean Six Sigma Certification (Yellow Belt or Green Belt)

Industry Keywords

Healthcare AdministrationQuality ManagementCompliance AuditsAI-Agent ChannelsPrivacy Breach Protocols

Tech Stack

Tools & technologies

AWSSQL

About the role

Key responsibilities & impact

Develop and oversee quality programs to ensure compliance with applicable regulations, including HIPAA.
Identify and implement training initiatives to improve service center staff performance and quality using automated compliance insights and audit trends.
Track and analyze KPIs to improve patient outcomes, operational efficiency, and service quality.
Design, build, and tune AWS Auto-QA prompts and rule-building mechanisms using Amazon Connect Contact Lens/Evaluation Features to flag quality, sentiment, and regulatory compliance risks while minimizing AI hallucination rates.
Extract, query, and analyze quality interaction logs using SQL via Amazon Athena to create weekly defect reports, CSAT trend analyses, and performance dashboards.
Oversee Human-in-the-Loop QA review workflows, including SLA adherence and the QA appeals process.
Facilitate QA calibration sessions with leadership and Quality Analysts.
Oversee cross-functional escalation pathways involving privacy and security incidents, member complaints, and partner coaching escalations.
Conduct audits, risk assessments, and root-cause analyses to address compliance and quality issues.
Lead efficiency and quality initiatives using Lean, Six Sigma, and other methodologies across voice, chat, email, and AI-agent channels.
Perform additional responsibilities as needed.

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
Minimum 3-5 years of experience in healthcare quality, process improvement, and healthcare technology execution across omni-channel environments (voice, chat, email, and virtual/AI agents).
Practical experience or strong working knowledge using SQL to query data and build reports (e.g., via Amazon Athena, Looker, or similar tools).
Hands-on experience with contact center speech analytics, rule-building, or Auto-QA features (e.g., AWS Contact Lens, Genesys, or Zendesk).
Strong knowledge of healthcare regulatory requirements (e.g., HIPAA, CMS) and quality improvement methodologies (Lean, Six Sigma).
Experience managing Human-in-the-Loop (HITL) audit workflows, SLA tracking, and QA calibration sessions.
Strong project management skills with experience coordinating quarterly initiatives and implementing operational change.
Excellent analytical, root-cause problem-solving, and cross-functional communication skills.
Lean Six Sigma certification (Yellow Belt or Green Belt) preferred.
Familiarity with AI/LLM evaluation techniques or prompt tuning in a contact center setting preferred.
Experience with privacy breach escalation protocols and formal complaint resolution processes (e.g., BBB escalations) preferred.
Familiarity with BI and observability tools such as Looker or DataDog preferred.
Must be authorized to work in the U.S.; Vida cannot sponsor work visas.
Must reside in/be able to work from the U.S.; international work is prohibited.
Must be located in or able to work from a state where Vida is registered.