Staff Product Manager, Operations Systems

Vida Health

. Own the vision and roadmap for operations systems.

Posted 9/30/2026full-timeRemote • United StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for operations systems, with a strong focus on designing integrations and automations across platforms like Zendesk and Braze. Proven ability to translate stakeholder needs into actionable plans while optimizing workflows and data flows for measurable outcomes.

Highest-signal resume keywords

Product ManagementIntegration DesignAPI Documentation FluencyPython or JavaScript ProficiencyStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementIntegration DesignAPI Documentation FluencyPythonJavaScriptSQLData Flow ManagementAutomation DesignSystem OptimizationWorkflow Analysis

Soft Skills

Self-DirectionJudgmentStakeholder Skills

Tools & Technologies

ZendeskBrazeSalesforceHubSpotTwilioGitHubAWSGoogle CloudWorkatoZapier

Industry Keywords

Operations SystemsHealthcareDigital HealthEHRHIPAAContact Center OperationsSupport Operations

Tech Stack

Tools & technologies

AWSCloudJavaScriptPythonSQL

About the role

Key responsibilities & impact

Own the vision and roadmap for operations systems.
Translate stakeholder requests into a clear point of view and sequenced plan.
Shadow support agents and operations teams to understand workflows, tools, inefficiencies, and cost-to-serve.
Design integrations, data flows, and automations across Zendesk, Braze, the EHR, fulfillment partners, and internal systems.
Replace spreadsheet-based, scheduled-refresh, and manual processes with durable systems.
Shape internal tools that give operations teams visibility into member records and activity.
Partner with operations leaders and challenge or reframe requests around broader business problems.
Reverse-engineer existing systems using code, documentation, data, and conversations.
Partner with a dedicated engineer, Zendesk lead, and operations leaders.
Report directly to the VP of Product.
Perform additional responsibilities as needed.

Requirements

What you’ll need

Bachelor's degree at a minimum.
7+ years in product management, with meaningful time on internal, operations, or business systems.
Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems.
Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry.
Comfortable reading code in Python or JavaScript, using GitHub, and understanding the basics of AWS or Google Cloud and SQL.
Track record of turning messy, manual processes into scalable systems with measurable outcomes.
Judgment to align data flows, workflows, and automations.
Strong stakeholder skills with senior operations leaders.
Self-direction in ambiguous environments.
Applicants must be authorized to work in the U.S.; Vida cannot sponsor work visas.
Employees must reside in or be able to work from the U.S.; international work is prohibited.
Must be located in or able to work from a state where Vida is registered.
Preferred: experience with contact center or support operations.
Preferred: experience with Workato, Zapier, Tray.io, or AI support agents.
Preferred: healthcare or digital health experience, including EHRs, pharmacy, eligibility, or HIPAA-aware workflows.

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action employer
Reasonable accommodations for qualified individuals with disabilities and disabled veterans
Remote work arrangement
Full-time exempt employment