Customer Service Representative

Vida Shoes International

. Provide exceptional customer service through positive, professional, and solutions-oriented interactions .

Posted 10/23/2026full-timeRemote • New York • United StatesJunior💰 $60,000 - $67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and collaboration across departments. Proficient in managing customer inquiries and maintaining accurate records to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsMicrosoft Excel ProficiencyOrder Management Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ProcessingRecord KeepingOrder FulfillmentCustomer Relationship Management (CRM)Attention to Detail

Soft Skills

Interpersonal SkillsOrganizational SkillsProactive AttitudeAbility to Manage Multiple PrioritiesCollaboration Skills

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Footwear IndustryApparel IndustryFashion IndustryRetail IndustryDirect-to-Consumer (DTC)

About the role

Key responsibilities & impact

Provide exceptional customer service through positive, professional, and solutions-oriented interactions
Respond to customer inquiries via phone, email, and other communication channels
Address customer questions, concerns, and complaints, resolving issues efficiently
Process customer orders, returns, exchanges, and other requests accurately and promptly
Maintain knowledge of products, sizing, availability, and policies
Monitor order status, shipping updates, and delivery issues, coordinating with internal teams
Maintain accurate records of customer interactions, transactions, inquiries, and resolutions
Collaborate with sales, operations, warehouse, credit, and other departments to support order fulfillment and customer satisfaction
Identify recurring customer concerns and recommend customer service process improvements
Support day-to-day customer service operations for the brand

Requirements

What you’ll need

1–3 years of experience in customer service, preferably within the footwear, apparel, fashion, or retail industry
Experience with direct-to-consumer (DTC) and/or wholesale customer service is a plus
Strong communication and interpersonal skills, with the ability to communicate professionally with customers over the phone and via email
Excellent organizational skills, attention to detail, and follow-up abilities
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel and general computer applications; experience with order management or customer relationship management (CRM) systems is a plus
Ability to work independently while collaborating effectively with a team
A proactive, customer-focused attitude with a strong commitment to accuracy and customer satisfaction
Bachelor's degree preferred; candidates currently pursuing a degree will also be considered