PCI Compliance Specialist, French

VikingCloud

. Provide customer support across inbound phone calls, live chats, email, and back-office tickets .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, particularly in guiding users through PCI-DSS compliance and resolving complex issues independently. Proficient in managing workload while meeting performance metrics and maintaining a professional demeanor in challenging situations.

Highest-signal resume keywords

Customer Support ExperiencePCI-DSS Compliance GuidanceMicrosoft Office Suite ProficiencyProblem-Solving AbilitiesActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportPCI-DSS ComplianceIssue ResolutionPerformance MetricsDocumentationData VerificationProcess ImprovementMulti-TaskingDecision-MakingTroubleshooting

Soft Skills

Clear CommunicationProfessional Phone PresenceDetail-OrientedCollaborativeCustomer-Focused

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterInbound SupportLive ChatEmail SupportBack-Office TicketsService-Level StandardsQuality Expectations

About the role

Key responsibilities & impact

Provide customer support across inbound phone calls, live chats, email, and back-office tickets
Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
Assist customers with accessing, navigating, and troubleshooting the online platform
Use knowledge bases, tools, and resources to independently resolve complex issues
Collect, verify, and apply information to prioritize first-contact resolution
Identify process improvements and escalate trends affecting efficiency or compliance
Manage workload independently while maintaining productivity and accuracy
Handle escalations and difficult conversations professionally
Document customer interactions accurately in internal systems
Meet or exceed performance metrics, service-level standards, and quality expectations

Requirements

What you’ll need

High school diploma or equivalent
1+ years of experience in a call center customer support role
Proficiency in Microsoft Office Suite, including Microsoft Word, Excel, and Outlook
Collaborative, upbeat, and customer-focused
Clear communicator with active listening skills
Professional phone presence and soft skills
Detail-oriented and able to handle multiple tasks
Solid decision-making and problem-solving abilities

Benefits

Comp & perks

Bonus
Medical insurance
Dental insurance
Vision insurance
Other benefits