VikingCloud

Executive Assistant

• Manage complex, high-volume calendars for multiple executives across US and European time zones
• Anticipate and resolve scheduling conflicts
• Prepare meeting agendas, gather materials, and confirm logistics
• Book and manage domestic and international travel, including flights, hotels, and ground transportation
• Build itineraries and adjust plans when travel changes
• Liaise with the company's travel management provider and resolve issues, including after hours when needed
• Prepare, submit, and track executive expense reports
• Reconcile corporate card statements and follow up on outstanding items
• Work with Finance to resolve payment queries and maintain records for budget tracking and audits
• Partner with the CMO's team on executive communication needs
• Liaise between executives and internal teams, clients, and external partners
• Handle confidential information with discretion
• Coordinate key documents, approvals, and signatures across Finance, Legal, and HR
• Track document status and escalate delays or outstanding approvals
• Coordinate logistics for team meetings, offsites, and leadership events
• Take and distribute meeting notes and track follow-up actions
• Assist with broader event management as needed
• Coordinate facilities and office needs and liaise with vendors and service providers
• Help resolve day-to-day office and facilities issues
• Process invoices and administrative documentation
• Maintain executive-team filing systems and documentation
• Manage vendor relationships across support, office, and administration functions
• Provide ad hoc administrative support and support ad hoc projects

Compliance

• Provide customer support across inbound phone calls, live chats, email, and back-office tickets
• Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
• Assist customers with accessing, navigating, and troubleshooting the online platform
• Use knowledge bases, tools, and resources to independently resolve complex issues
• Collect, verify, and apply information to prioritize first-contact resolution
• Identify process-streamlining opportunities, recommend improvements, and escalate trends affecting efficiency or compliance
• Manage workload independently while maintaining productivity and accuracy
• Handle escalations and difficult conversations professionally
• Document customer interactions accurately in internal systems
• Meet or exceed performance metrics, service-level standards, and quality expectations

PCI Compliance Specialist, French

• Manage complex, high-volume calendars for multiple executives across U.S. and European time zones
• Anticipate and resolve scheduling conflicts
• Prepare meeting agendas, gather materials, and confirm logistics
• Book and manage domestic and international travel, including flights, hotels, and ground transportation
• Build itineraries and adjust travel plans as needed
• Coordinate with the company's travel management provider and resolve travel issues
• Prepare, submit, and track executive expense reports
• Reconcile corporate card statements and resolve payment queries with Finance
• Maintain records for budget tracking and audits
• Partner with the CMO's team on executive communications
• Liaise between executives, internal teams, clients, and external partners
• Handle confidential information with discretion
• Coordinate key documents, approvals, and signatures across Finance, Legal, and HR
• Track document status and escalate approval delays
• Coordinate logistics for team meetings, offsites, and leadership events
• Take and distribute meeting notes and track follow-up actions
• Assist with broader event management, including company conferences or client events
• Coordinate facilities and office needs
• Liaise with office-related vendors, suppliers, and service providers
• Resolve day-to-day office and facilities issues
• Process invoices and administrative documentation
• Maintain executive-team filing systems and documentation
• Manage vendor relationships across support, office, and administration functions
• Provide ad hoc administrative support and support projects across the organization

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets
• Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
• Assist customers with accessing, navigating, and troubleshooting the online platform
• Leverage knowledge bases, tools, and resources to independently resolve complex issues
• Prioritize first-contact resolution by collecting, verifying, and applying necessary information
• Identify process-streamlining opportunities, recommend improvements, or escalate trends affecting efficiency or compliance
• Manage workload independently while maintaining productivity and accuracy
• Handle escalations and difficult conversations professionally
• Document customer interactions thoroughly and accurately in internal systems
• Achieve or exceed performance metrics, service levels, and quality expectations

Product Manager

• Lead go-to-market strategy, revenue growth, and market positioning for VikingCloud's managed security services and endpoint security portfolio
• Define target customer segments, value propositions, pricing models, and sales motions
• Create market-entry strategies for new verticals and geographies
• Drive revenue through direct sales and channel partnerships
• Build sales playbooks, competitive battle cards, ROI calculators, proof-of-value frameworks, and win/loss strategies
• Conduct sales training and support complex enterprise sales cycles
• Establish revenue targets and track performance
• Serve as primary contact for strategic customers and key prospects
• Conduct customer discovery sessions, executive briefings, and quarterly business reviews
• Build relationships with CISOs, CTOs, security leaders, and franchise/multi-site operations executives
• Present at customer events, webinars, and industry conferences
• Drive upsell and cross-sell opportunities with compliance services
• Own competitive positioning against MSS and endpoint security competitors
• Establish partnerships with technology vendors, resellers, and industry alliances
• Build channel programs for acquirer partners and payment processors
• Negotiate partnership agreements and joint go-to-market initiatives
• Manage SOC relationships, service-level agreements, customer satisfaction, and operational issue resolution
• Define market requirements and customer needs for the MSS and endpoint product roadmap
• Partner with marketing on messaging, positioning, content, case studies, demand generation, and analyst relations
• Design onboarding processes, success metrics, health scores, executive sponsorship programs, and customer advocacy programs
• Develop business cases, revenue projections, P&L forecasts, pricing strategies, and packaging
• Track bookings, ARR, CAC, LTV, gross margins, and financial performance
• Represent VikingCloud at conferences, roundtables, trade shows, working groups, and standards bodies
• Conduct market research and monitor emerging threats, customer buying behavior, competition, regulations, and compliance requirements
• Provide strategic recommendations to executive leadership

Director, Product Manager – Managed Security Services

• Lead go-to-market strategy, revenue growth, and market positioning for VikingCloud's managed security services portfolio
• Own additional go-to-market responsibilities for the endpoint security portfolio
• Define target customer segments, value propositions, pricing models, and sales motions
• Create market-entry strategies for new verticals and geographies
• Drive revenue through direct sales and channel partnerships
• Build sales playbooks, competitive battle cards, ROI calculators, proof-of-value frameworks, and win/loss strategies
• Conduct sales training on MSS and endpoint positioning, technical differentiation, and objection handling
• Support complex enterprise sales cycles through executive engagement, technical validation, and customer presentations
• Serve as primary contact for strategic customers and key prospects
• Conduct customer discovery sessions, executive briefings, and quarterly business reviews
• Build relationships with CISOs, CTOs, security leaders, and franchise/multi-site operations executives
• Own competitive positioning against MSS and endpoint security competitors
• Establish and manage technology vendor, reseller, and industry alliance partnerships
• Build channel programs for acquirer partners and payment processors
• Negotiate partnership agreements and joint go-to-market initiatives
• Manage SOC relationship performance, service-level compliance, customer satisfaction, and operational issue resolution
• Define market requirements and customer needs to influence the product roadmap
• Partner with marketing on messaging, positioning, content, case studies, demand generation, and analyst relations
• Design onboarding processes, success metrics, health scores, executive sponsorship programs, and customer advocacy programs
• Develop business cases, revenue projections, and P&L forecasts
• Optimize pricing and packaging; track bookings, ARR, CAC, LTV, and gross margins
• Represent VikingCloud at conferences, roundtables, trade shows, working groups, and standards bodies
• Conduct market research and monitor emerging threats, customer buying behavior, competitive dynamics, regulatory changes, and compliance requirements
• Provide strategic recommendations to executive leadership on market direction and investment priorities