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PCI Compliance Specialist, French
VikingCloud. Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within an omni-channel environment, focusing on PCI-DSS compliance, effective communication, and problem-solving. Proven ability to manage workload independently while achieving performance metrics and maintaining high-quality standards.
Highest-signal resume keywords
Customer Support ExperiencePCI-DSS Compliance GuidanceMicrosoft Office Suite ProficiencyPerformance Metrics AchievementProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportPCI-DSS CompliancePerformance MetricsData VerificationIssue Resolution
Soft Skills
Clear CommunicationActive ListeningDetail-OrientedProfessional Phone PresenceCollaborative
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Omni-Channel SupportCall CenterCustomer Interaction DocumentationProcess ImprovementEscalation Management
About the role
Key responsibilities & impact- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
- Assist customers in accessing, navigating, and troubleshooting the online platform
- Leverage knowledge bases, tools, and resources to independently resolve complex issues
- Collect, verify, and apply information to prioritize first-contact resolution
- Identify process-streamlining opportunities, recommend improvements, and escalate trends affecting efficiency or compliance
- Manage workload independently while maintaining productivity and accuracy
- Handle escalations and difficult conversations professionally
- Document all customer interactions thoroughly and accurately in internal systems
- Achieve or exceed performance metrics, service level standards, and quality expectations
Requirements
What you’ll need- High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
Benefits
Comp & perks- Bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Other benefits