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PCI Compliance Specialist, PDS Program
VikingCloud. Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within an omni-channel environment, effectively guiding users through PCI-DSS compliance and resolving complex issues independently. Strong focus on achieving performance metrics while maintaining professionalism and accuracy in documentation.
Highest-signal resume keywords
Customer Support ExperiencePCI-DSS Compliance GuidanceMicrosoft Office Suite ProficiencyProblem-Solving AbilitiesActive Listening Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportPCI-DSS ComplianceIssue ResolutionDocumentation AccuracyPerformance Metrics Achievement
Soft Skills
Clear CommunicationProfessional Phone PresenceDetail-OrientedCollaborativeUpbeat Attitude
Tools & Technologies
Knowledge BasesInternal Systems
Industry Keywords
Omni-Channel EnvironmentCall CenterFirst-Contact ResolutionEscalation ManagementService Levels
About the role
Key responsibilities & impact- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions
- Assist customers with accessing, navigating, and troubleshooting the online platform
- Use knowledge bases, tools, and resources to independently resolve complex issues
- Collect, verify, and apply information to prioritize first-contact resolution
- Identify process improvements and escalate trends affecting efficiency or compliance
- Manage workload independently while maintaining productivity and accuracy
- Handle escalations and difficult conversations professionally
- Document customer interactions accurately in internal systems
- Achieve or exceed performance metrics, service levels, and quality expectations
Requirements
What you’ll need- High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite, including Microsoft Word, Excel, and Outlook
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
- Ability to work 9:00 am CT–5:30 pm CT
- Must be located in Illinois, Georgia, Wisconsin, or Texas
Benefits
Comp & perks- Bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Other benefits