FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
PCI Compliance Specialist – PDS Program
VikingCloud. Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within an omni-channel environment, focusing on PCI-DSS compliance, issue resolution, and performance metrics. Proficient in managing customer interactions and improving processes while maintaining a high level of professionalism and accuracy.
Highest-signal resume keywords
Customer Support ExperiencePCI-DSS Compliance GuidanceMicrosoft Office Suite ProficiencyProblem-Solving AbilitiesActive Listening Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportIssue ResolutionProcess ImprovementData VerificationPerformance Metrics
Soft Skills
Clear CommunicationDetail-OrientedProfessional Phone PresenceCollaborativeUpbeat Attitude
Industry Keywords
Omni-Channel EnvironmentCall CenterFirst-Contact ResolutionEscalation ManagementService Levels
About the role
Key responsibilities & impact- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets.
- Guide users through the PCI-DSS compliance process with clear, step-by-step instructions.
- Assist customers in accessing, navigating, and troubleshooting the online platform.
- Resolve complex issues using knowledge bases, tools, and resources.
- Collect, verify, and apply information to prioritize first-contact resolution.
- Identify process improvements and escalate trends affecting efficiency or compliance.
- Manage workload independently while maintaining productivity and accuracy.
- Handle escalations and difficult conversations professionally.
- Document all customer interactions accurately in internal systems.
- Meet or exceed performance metrics, service levels, and quality expectations.
Requirements
What you’ll need- Minimum education: High school diploma or equivalent.
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
- Ability to work 9:00 am CT – 5:30 pm CT
Benefits
Comp & perks- Bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Other benefits