Program Director – Mobile Crisis Services

Village Behavioral Health Treatment Center

. Lead and support the Mobile Crisis Response team .

Posted 9/15/2026full-timeColonial Heights • Virginia • United StatesLead💰 $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Mobile Crisis Response (MCR) leadership, ensuring compliance with DBHDS requirements and effective crisis intervention strategies. Proficient in program development, operational oversight, and collaboration with community partners to enhance service delivery.

Highest-signal resume keywords

Mobile Crisis Response (MCR) ExperienceBehavioral Health Crisis InterventionDBHDS Mobile Crisis Responder TrainingLeadership and Supervisory ExperienceProficiency with Microsoft Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health Crisis InterventionProgram DevelopmentOperational OversightCompliance MonitoringData ManagementSOP DevelopmentCrisis ManagementPerformance MonitoringTraining and CoachingDocumentation

Soft Skills

LeadershipCommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

EHR SystemsMicrosoft Office 365

Certifications & Qualifications

QMHP-AQMHP-CLMHPLCSWLPCDBHDS Mobile Crisis Responder Training

Industry Keywords

DBHDS RequirementsCrisis ResponseBehavioral HealthCommunity PartnershipsService QualityOperational GapsSafety ProtocolsAuditsVirginia DBHDSCARF Experience

About the role

Key responsibilities & impact

Lead and support the Mobile Crisis Response team
Oversee staffing, scheduling, training, coaching, and performance
Ensure compliance with DBHDS requirements, agency policies, and program standards
Develop and maintain MCR procedures, SOPs, workflows, and safety protocols
Monitor response coverage, response times, documentation, and service quality
Support field operations and complex crisis situations as needed
Identify operational gaps and implement solutions to strengthen program performance
Maintain program data and records for reporting, audits, and compliance
Collaborate with law enforcement, hospitals, regional CSBs, and community partners
Work with agency leadership to support program development and expansion

Requirements

What you’ll need

Bachelor’s degree in human services, Psychology, Sociology, or a related field and/or equivalent relevant experience
3+ years of behavioral health crisis intervention experience
1+ year of behavioral health leadership or supervisory experience
Mobile Crisis Response (MCR) experience
Completion of DBHDS Mobile Crisis Responder training
Strong knowledge of behavioral health crisis intervention and Virginia DBHDS requirements
Strong leadership, communication, organizational, and problem-solving skills
Valid driver’s license, acceptable driving record, and reliable transportation
Proficiency with Microsoft Office 365 and EHR systems
Preferred: QMHP-A, QMHP-C, LMHP, LCSW, LPC, or other applicable behavioral health credential
Preferred: CARF experience
Preferred: experience with EHR platforms

Benefits

Comp & perks

Quarterly Performance-Based Bonus
Medical, dental, and vision insurance
Life insurance
401(k)
PTO & paid holidays
Professional development assistance
Hybrid work arrangement: In Office, Field & Remote
25% Travel