Village Behavioral Health Treatment Center

Program Manager

• Lead and support the Mobile Crisis Response team
• Oversee staffing, scheduling, training, coaching, and performance
• Ensure compliance with DBHDS requirements, agency policies, and program standards
• Develop and maintain MCR procedures, SOPs, workflows, and safety protocols
• Monitor response coverage, response times, documentation, and service quality
• Support field operations and complex crisis situations as needed
• Identify operational gaps and implement solutions to strengthen program performance
• Maintain program data and records for reporting, audits, and compliance
• Collaborate with law enforcement, hospitals, regional CSBs, and community partners
• Work with agency leadership to support program development and expansion

Program Director – Mobile Crisis Services