Patient Service Representative, Behavioral Health

Village Medical

. Greet patients and families .

Posted 10/14/2026full-timeNew Providence • New Jersey • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities in a medical office environment, with proficiency in patient scheduling, data entry, and maintaining confidentiality. Possesses excellent interpersonal and customer service skills to effectively communicate with patients and healthcare staff.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceData EntryMedical Office KnowledgeEHR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient SchedulingMedical TerminologyChart PreparationInventory ManagementClerical DutiesInsurance ProcessingRecord ReconciliationProcedure LoggingOffice Technology

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCustomer Service SkillsTeam Collaboration

Tools & Technologies

EHRPractice Management SystemStandard Office TechnologyWindows-based Systems

Certifications & Qualifications

High School Graduate or GEDHeartsaver Certification

Industry Keywords

Patient Information ManagementConfidentialityMedical RecordsAmbulatory AdmissionsHospital Admissions

About the role

Key responsibilities & impact

Greet patients and families
Schedule patient appointments, hospital admissions, ambulatory admissions, procedures, tests, and referrals
Answer telephone calls promptly, direct calls appropriately, take accurate messages, and demonstrate telephone etiquette
Maintain communication resources, including on-call schedules and physician contact numbers
Prepare charts for new patients and convert temporary records to permanent records
Request medical records and prepare charts for physician visits, examinations, evaluations, procedures, and treatments
Reconcile encounters daily according to policy and guidelines
Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services
Perform clerical duties including faxing, photocopying, filing, and mailings
Obtain, verify, and update patient information while maintaining confidentiality
Complete necessary patient forms
Establish and maintain positive working relationships with physicians and nursing staff
Communicate problems, equipment concerns, and issues to the Nurse Manager
Arrange specialty equipment and services and interact with outside vendors or contracted services
Submit necessary hospital documents and pre-admission testing data
Apply insurance and pre-certification requirements
Arrange, type, and distribute schedules
Provide training to other office staff
Log surgical procedures and maintain the scheduling system
Reschedule and cancel procedures
Provide customer service to alleviate patient anxiety and support peers
Collate and submit information
Communicate repair orders to appropriate personnel
Schedule procedures to increase physician productivity
Follow fire safety and emergency procedures
Perform other duties as required

Requirements

What you’ll need

High School Graduate or GED required
Heartsaver within 30 days of hire
Ability to communicate in English, both orally and in writing
Must have excellent interpersonal and customer service skills
Must have accurate computer data entry skills
Must have the ability to organize and perform multiple tasks in a timely manner
Basic proficiency in computer use required
Pushing and pulling, taking frequency and weight into consideration
Physical strength to lift heavy objects, carts, or items
Physical mobility, including movement from place to place on the job
Physical agility and dexterity of hands and fingers
Balance during climbing, bending and/or reaching
Endurance, including continuous typing, prolonged standing/bending, and walking
Associate Degree preferred
Previous PSR experience preferred
Previous office experience preferred
Knowledge of medical office and terminology preferred
Previous experience with Standard Office Technology in a Windows-based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Comp & perks

Benefit eligible
Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan