Village Medical

Analyst

• Ensure the integrity of patient demographic data through remediation of multiple source databases and the Enterprise Master Patient Index (EMPI).
• Mitigate potential account overlays.
• Support the integrity of source electronic medical records through remediation of duplicate data.
• Analyze and perform patient medical record merges, unmerges, overlays, and other required data corrections in the appropriate database system.
• Solve problems proactively and independently with a high level of accuracy.
• Mitigate patient safety risk associated with the transfer of patient information.
• Promptly notify all parties involved in corrections across disparate systems.
• Ensure corrections are executed in a timely manner.

Enterprise Master Patient Index Analyst

Quality Specialist

• Perform outbound patient calls regarding clinical programs, medication adherence, and closing gaps in care for value-based contracted patients
• Partner with quality, population health, and pharmacy teams to deliver wrap-around care
• Call patients to ensure timely refills of chronic disease medications for diabetes, blood pressure, and cholesterol
• Serve as liaison between patients, clinics, and pharmacies to minimize missed time between refills
• Interpret patient medical history and communicate providers’ plans to patients
• Navigate different Electronic Medical Record platforms to review patient information
• Document patient care activities accurately and comprehensively in electronic records
• Perform medication reconciliation by comparing patient medication use with medical records and pharmacy fills
• Request medication refills according to clinic policy and protocol
• Assist patients with medication access difficulties caused by cost or other barriers
• Identify patients needing referrals to clinical pharmacists, pharmacy medication programs, care management, clinicians, or Village at Home
• Follow up persistently with patients, providers, and pharmacies to ensure medications are picked up and taken as directed
• Coordinate patient care before and after primary care visits
• Schedule appointments and testing and order screenings according to standardized protocols
• Maintain current knowledge of quality measure requirements
• Assist other quality departments as needed per quarter
• Demonstrate kindness and compassion in patient interactions
• Participate as a member of the healthcare team to promote positive health outcomes
• Coordinate with pharmacy staff, primary care office staff, and providers to ensure referrals, orders, and tests are in place
• Contribute to increasing clinic quality ratings
• Identify opportunities for continuous process improvement

Supervisor

• Oversee coding operations and ensure accuracy, quality, compliance, and efficiency of physician coding activities
• Serve as the primary liaison between VillageMD, outsourced coding vendors, providers, and internal stakeholders
• Provide direction, performance feedback, and ongoing operational support to outsourced coding vendors
• Monitor vendor productivity, quality, service levels, and turnaround times
• Conduct routine audits and quality reviews of E/M levels, CPT-4, and ICD-10 diagnosis codes
• Collaborate with providers and clinical teams on documentation requirements and coding best practices
• Identify coding trends, operational risks, and process improvement opportunities
• Develop, implement, and maintain coding policies, procedures, and documentation standards
• Research, interpret, and communicate coding and billing regulations, payer requirements, and compliance guidelines
• Investigate coding concerns, denials, and compliance-related inquiries
• Partner with Compliance, Revenue Cycle, Clinical Leadership, and Operations teams
• Analyze claims, audit, and coding performance data
• Prepare and present audit results, compliance findings, and operational reports to leadership
• Develop corrective action plans and monitor their effectiveness
• Track KPIs related to coding quality, accuracy, productivity, and compliance
• Provide day-to-day guidance, coaching, and support to coding staff and vendor partners
• Assist with onboarding, training, and education initiatives
• Provide oversight and direction to outsourced coding vendors and may provide functional supervision, training, coaching, and performance feedback to coding team members

RCM Coding Supervisor

Physician Assistant

• Assist physician, PA or NP with clerical duties, patient flow/care, procedures, and scheduling hospital and ambulatory admissions.
• Schedule and enter diagnostic tests and procedures into the orders management system.
• Coordinate required testing prior to admission and ensure information and consents are available.
• Arrange, type, and distribute surgery schedules.
• Complete necessary patient forms accurately.
• Communicate problems, concerns, or issues to the Supervisor and/or Manager.
• Obtain and document vital signs in the EHR.
• Review and update medication lists and document allergies in the EHR.
• Use EHR tasking and enter orders and appointments in PMS and EHR.
• Provide referrals and consult orders in PMS and EHR.
• Follow universal safety precautions when administering medications and disposing of medical waste.
• Maintain proficiency with department-specific equipment and report malfunctions.
• Facilitate transition of care to UCC/Hospital.
• Book and schedule inpatient, outpatient, and special procedures.
• Arrange specialty equipment/services and coordinate with outside vendors or contracted services.
• Submit required documents for hospital and patient procedures.
• Manage pre-admission testing data, insurance and pre-certification requirements, rescheduling, cancellations, and surgical procedure logs.
• Maintain positive working relationships with physicians and nursing staff.
• Perform other duties as required.

Medical Assistant, Patient Service Rep – OB/GYN

Manager

• Facilitate day-to-day clinical operations across multiple practices
• Manage patient, staff, and provider interactions
• Maintain a service-based approach to issue resolution
• Collaborate with Clinical Leads and providers to promote high standards of patient care
• Provide support and training to staff
• Ensure practice performance in value-based care, including AWVs, care gap closures, accurate coding capture, KPIs, patient access and follow-up, and the Practice Operating Plan
• Oversee clinical support staff, including Medical Assistants and Patient Reception Specialists
• Lead staff mentoring, coaching, discipline, and ongoing training and development
• Assist providers with patient care and resolve emergent patient or clinical issues
• Lead recruitment, selection, hiring, and onboarding of clinical employees with Talent Acquisition
• Educate staff and providers about value-based care and accountability
• Serve as a key communication point within practices and among providers
• Act as the initial escalation point for staff, provider, and patient concerns
• Build relationships with staff to support positive understanding of organizational and clinical changes
• Ensure employee orientation and ongoing clinical staff development
• Ensure clinical staff meetings and huddles are performed successfully
• Assist with onboarding, launch, and integration of new Village Medical clinics

Enterprise Master Patient Index Analyst

Quality Specialist

RCM Coding Supervisor

Medical Assistant, Patient Service Rep – OB/GYN

Practice Manager