Patient Service Representative, Behavioral Health

Village Medical

. Greet patients and families .

Posted 11/5/2026full-timeYonkers • New York • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and multitasking abilities while effectively managing patient scheduling, medical records, and communication with healthcare professionals. Proficient in customer service and maintaining confidentiality in a medical office environment.

Highest-signal resume keywords

Patient SchedulingMedical Records ManagementCustomer Service SkillsData Entry SkillsEHR Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical TerminologyOffice Technology ProficiencyScheduling ProceduresRecord Keeping

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCustomer Service OrientationTeam Collaboration

Tools & Technologies

EHRPractice Management SystemStandard Office TechnologyWindows-Based Systems

Certifications & Qualifications

High School Graduate or GEDHeartsaver Certification

Industry Keywords

Patient CareHealthcare AdministrationConfidentialityMedical OfficeAppointment Scheduling

About the role

Key responsibilities & impact

Greet patients and families
Schedule patient appointments, hospital admissions, ambulatory admissions, and procedures
Answer and direct telephone calls, take accurate messages, and demonstrate appropriate telephone etiquette
Schedule future appointments and tests and complete physician-ordered referrals
Maintain on-call schedules and physician contact information
Prepare new-patient charts and convert temporary records to permanent records
Request medical records and prepare charts for physician visits, exams, evaluations, procedures, and treatments
Reconcile encounters daily according to policy and guidelines
Monitor supply inventory and process requisitions for supplies, forms, equipment, and services
Perform clerical duties including faxing, photocopying, filing, and mailings
Obtain, verify, and update patient information while maintaining confidentiality
Complete required patient forms
Establish positive working relationships with physicians and nursing staff
Communicate problems and equipment concerns to the Nurse Manager
Book and schedule inpatient, outpatient, and special procedures
Arrange specialty equipment and services and interact with outside vendors and contracted services
Submit required hospital documents and collect pre-admission testing data
Verify insurance and pre-certification requirements
Prepare and distribute schedules
Maintain office supplies, equipment, and scheduling systems
Train other office staff
Log surgical procedures and manage procedure rescheduling and cancellations
Provide customer service to alleviate patient anxiety and communicate effectively with peers
Collate and submit information
Communicate repair orders to appropriate personnel
Schedule procedures to support physician productivity
Follow fire safety and emergency procedures
Perform other duties as required

Requirements

What you’ll need

High School Graduate or GED required
Heartsaver within 30 days of hire
Ability to communicate in English, both orally and in writing
Must have excellent interpersonal and customer service skills
Must have accurate computer data entry skills
Must have the ability to organize and perform multiple tasks in a timely manner
Basic proficiency in computer use required
Pushing and pulling, taking frequency and weight into consideration
Physical strength to lift heavy objects, carts, or items
Physical mobility, including movement from place to place on the job
Physical agility, including ability to maneuver body while in place
Dexterity of hands and fingers
Balance during climbing, bending and/or reaching
Endurance, including continuous typing, prolonged standing/bending, and walking
Associate Degree preferred
Previous PSR experience preferred
Previous office experience preferred
Knowledge of medical office and terminology preferred
Previous experience with Standard Office Technology in a Windows-based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Comp & perks

Full-time benefit eligible
Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan