Patient Service Representative – Plastic Surgery

Village Medical

. Greet visitors, patients, and families and direct them appropriately .

Posted 10/14/2026full-timeBerkeley Heights • New Jersey • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage patient flow efficiently in a medical office setting. Proficient in handling administrative tasks, including scheduling, insurance processing, and maintaining accurate patient records.

Highest-signal resume keywords

Patient RegistrationCustomer ServiceEHR ExperienceMedical Office KnowledgeStandard Office Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Flow ManagementInsurance VerificationAppointment SchedulingPayment ReconciliationClerical Duties

Soft Skills

Communication SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

Practice Management SystemDepartmental SystemsWindows Based Technology

Certifications & Qualifications

High School GraduateGED

Industry Keywords

Medical TerminologyPatient Care CoordinationReferral ProcessingEnvironmental RisksBlood-Borne Pathogens

About the role

Key responsibilities & impact

Greet visitors, patients, and families and direct them appropriately
Maintain efficient patient flow through registration and provide excellent customer service
Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
Inform patients of physician schedule delays and assist with patient comfort
Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips
Open and close batches, reconcile collections, prepare deposits, and document corrections
Scan insurance cards, process insurance verifications, and update patient accounts and information
Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
Schedule and enter orders for diagnostic tests and procedures
Coordinate with Patient Care Resources and clinical staff on pre-authorizations
Complete referrals and enter them into the appropriate system
Communicate problems, concerns, and issues to the Office Supervisor or Manager
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
Cover for other staff and office locations as needed
Follow downtime procedures and perform other assigned duties

Requirements

What you’ll need

High School Graduate or GED required
Previous PSR experience preferred
Ability to communicate in English, both orally and in writing
Excellent customer service skills
Ability to organize and perform multiple tasks in a timely manner
Knowledge of medical office and terminology preferred
Basic proficiency in computer use required
Previous experience with Standard Office Technology in a Window based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
Ability to commute to satellite offices as needed
Ability to meet physical requirements including pushing, pulling, lifting, mobility, hand and finger dexterity, balance, and endurance
Ability to work around listed environmental risks and blood-borne pathogens

Benefits

Comp & perks

Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan