Patient Service Representative – Urology

Village Medical

. Greet visitors, patients, and families and direct them appropriately .

Posted 11/5/2026full-timeWayne • New Jersey • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage patient flow efficiently while performing clerical duties in a medical office setting. Proficient in handling insurance verifications and scheduling appointments, with a solid understanding of medical terminology and office technology.

Highest-signal resume keywords

Customer Service SkillsPatient Flow ManagementEHR ExperienceMedical Office KnowledgeStandard Office Technology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingPayment ReconciliationClerical Duties

Soft Skills

Communication SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

EHRPractice Management SystemWindows Based Technology

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Medical OfficePatient Care ResourcesReferral ProcessingDiagnostic TestsOffice Procedures

About the role

Key responsibilities & impact

Greet visitors, patients, and families and direct them appropriately
Maintain efficient patient flow through registration and provide customer service
Answer telephone calls, direct calls, take messages, and demonstrate appropriate etiquette
Inform patients of physician schedule delays and assist with patient comfort
Post self-pay charges, collect payments, issue receipts, and reconcile daily payments
Open and close batches, reconcile collections, prepare deposits, and document corrections
Scan insurance cards, process insurance verifications, and update patient accounts and information
Schedule appointments, confirm future appointments, and review eligibility and phone reports
Schedule and enter orders for diagnostic tests and procedures
Coordinate with Patient Care Resources and clinical staff on pre-authorizations
Complete and enter referrals according to departmental guidelines
Communicate problems and concerns to the Office Supervisor / Manager
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
Cover for other staff and office locations when needed
Follow downtime procedures and perform other required duties

Requirements

What you’ll need

High School Graduate or GED required
Ability to communicate in English, both orally and in writing
Must have excellent customer service skills
Must have the ability to organize and perform multiple tasks in a timely manner
Basic proficiency in computer use required
Ability to commute to satellite offices as needed
Associate Degree preferred
Previous PSR experience preferred
Knowledge of medical office and terminology preferred
Previous experience with Standard Office Technology in a Window based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan