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Supervisor, Clinical Pharmacy Operations
Village Medical. Oversee day-to-day operation and drive team performance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams focused on medication adherence and quality performance, with a strong background in managing operations within primary care and population health settings. Proficient in utilizing EMR systems and ensuring compliance with quality measure requirements.
Highest-signal resume keywords
Certified Pharmacy Technician (CPhT)Electronic Medical Record (EMR) System ExperienceMedication Adherence Program LeadershipQuality Assurance AuditsTeam Performance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication ReconciliationQuality Measure RequirementsHEDIS Quality MeasuresProcess ImprovementPatient Care DocumentationChronic Disease Medication ManagementScheduling AppointmentsDelegating TasksConducting Performance ReviewsInterdepartmental Collaboration
Soft Skills
Excellent Communication SkillsLeadership SkillsOrganizational SkillsTime-Management SkillsRelationship-Building SkillsProblem-Solving SkillsAbility to De-Escalate Patient ConcernsTeam CollaborationIntegrity and DependabilityAttention to Detail
Tools & Technologies
Athena EMRPatient Management SystemsQuality Assurance ToolsScheduling SoftwareCommunication Platforms
Certifications & Qualifications
Certified Pharmacy Technician (CPhT)
Industry Keywords
Primary CareAmbulatory CarePopulation HealthMedicare AdvantageValue-Based CareHealth PlansMedication Access BarriersWrap-Around CareChronic Disease ManagementCare Gap Closure
About the role
Key responsibilities & impact- Oversee day-to-day operation and drive team performance
- Maintain high team production and quality performance
- Supervise and lead teams responsible for medication adherence quality operations
- Perform monthly quality assurance audits by reviewing internal documentation, EMR documentation, and recorded calls
- Lead morning huddles and provide daily direction to the team
- Set team goals and expectations, delegate tasks, set deadlines, and distribute workload
- Manage team schedules, approve timesheets and time-off requests, and maintain adequate staff coverage
- Provide weekly feedback during one-on-ones
- Resolve team issues and conflicts, recognize high performance, and reward accomplishments
- Assist with hiring, staff development, coaching, performance reviews, corrective actions, and employee termination
- Assist with process improvement and interdepartmental collaboration
- Maintain current knowledge of quality measure requirements
- Partner with providers, practices, and population health operations to deliver wrap-around care
- Call patients to support timely refills of chronic disease medications for diabetes, blood pressure, and cholesterol
- Liaise between patients, clinics, and pharmacies
- Interpret medication histories and communicate provider plans to patients
- Navigate EMR platforms and document patient care activities
- Perform medication reconciliation
- Request medication refills according to clinic policy and protocol
- Assist patients with medication-access barriers
- Identify patients requiring referrals to pharmacists, pharmacy programs, care management, clinicians, or Village at Home
- Follow up with patients, providers, and pharmacies to support medication adherence
- Coordinate health maintenance before and after primary care visits
- Schedule appointments and testing and order screenings under standardized protocols
Requirements
What you’ll need- High school diploma or GED equivalent required
- Certified Pharmacy Technician (CPhT) credential required
- Minimum of 2 years of experience in primary care, ambulatory care or population health setting preferred
- Demonstrated experience leading teams responsible for HEDIS quality measures and medication adherence programs preferred
- Bachelor’s degree in healthcare administration, or a related healthcare field preferred
- Prior experience using an Electronic Medical Record (EMR) system required; Athena preferred
- Experience with Medicare Advantage populations, value-based care programs, and health plans
- Demonstrated success in supporting quality performance, closing care gaps, and achieving operations and clinical quality goals
- Excellent communication and leadership skills
- Organizational and time-management skills
- Ability to focus on outcomes and team performance utilizing a high level of collaboration and sense of team-based work product and results
- High level of integrity and dependability
- Strong attention to detail and follow-through
- Ability to navigate within ambiguity and be solution oriented
- Humility and ability to build trust
- High level of personal accountability and ability to work independently
- Superior relationship-building and interpersonal skills
- Ability to de-escalate and properly respond to patient concerns
- Strong written and verbal communication skills
- Ability to work efficiently with multiple providers, clinic locations, and insurance plans
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Life coverage
- Disability coverage
- Vision coverage
- FSA coverages
- 401k savings plan